Skip to main content
D
Design1080
June 14, 2024
Question

QuickBooks payment not received in bank but shows it’s paid and processed.

  • June 14, 2024
  • 1 reply
  • 0 views

The quickbooks online says the money is in the bank and the transaction processed, my clients account shows proof it processed, but my bank does not have any record of the deposit. Also, from the time the payment was made until now, it's been 16 days. Why is that Quickbook is holding the payment for so long? I checked the Quickbook merchant website, it says the payments are not batched or funded, and  they are not in the bank. Please explain. 

1 reply

L
LollyNino_C
June 14, 2024

Welcome to QuickBooks Community, @Design1080.

 

Please know this isn't the kind of experience we'd like you to have here in QuickBooks. Let me guide you to the appropriate support group to address this matter promptly.

 

Since the Community is a public forum, and QuickBooks Payments and other account-related concerns require special handling, we need to ask for your data to access your account. With that said, I recommend getting in touch with our Merchant Services Team. One of them can review your account so they can help check the status and trace your payments.

 

You can directly contact merchant support through these links:

 

 

They are available Monday-Friday, 6 AM to 6 PM PT.

 

For other ways to reach out to them, feel free to read this article: Contact Payments Support.

 

I'm also adding these helpful articles that consist of questions and answers about QuickBooks Payments deposits:

 

 

If you require any additional assistance with payment deposits, don't hesitate to reach out again. Keep safe and have a good one.

Terms & ConditionsAccessibility statement