QuickBooks showing more income than what was actually deposited. Deposits not linking up to accounts receivable and not able to reconcile.

I'm here to help you link the deposits to invoices and remove duplicate transactions so you can reconcile, @nursepopins-gmai.

To prevent both transactions from appearing on the reconciliation window, you must ensure that the deposit is linked to the appropriate invoice. You can do this by going through each transaction one at a time. To identify transactions not connected to deposits, sort them by clicking the Payment and Deposit column.

You can also exclude and delete the duplicate transaction on the Banking page. I'll show you the way how to do that:

1. Go to the Banking menu and select the bank with a duplicate transaction.
2. Locate the transaction, click the box beside it and select Exclude.
3. In the Excluded section, locate the transaction, and check the box.
4. Select Delete.

To confirm reconciliation period, also double-check that you've filtered the correct Reset Statement ending date.

For more information, you can read this article: Fix issues the first time you reconcile an account in QuickBooks Online. It will guide you in reviewing your starting balance and looking for problems with accounts previously reconciled.

For your future reference, you'll want to generate a copy of your reconciliation report: How do I view, print, or export a reconciliation report?

You can also refer to this post in reconciling an account in QuickBooks Online: Reconcile an account in QuickBooks Online.

Let me know if you have any other questions or concerns about managing your income. I’m here every step of the way. Have a great day.