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Fuming
June 12, 2022
Question

QuickBooks support is an absolute shower of steaming faeces

  • June 12, 2022
  • 2 replies
  • 0 views

My self employed app won't reconnect to my bank so I'm missing out on a huge part of the service I pay for. To exacerbate this issue the support "feature" does not and hasn't worked for months and there is no phone number or email address to contact them via. I will take this to the financial ombudsman soon as this "service" is just sorely lacking in any actual service provision.

2 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
June 13, 2022

Try open your QBSE account on any private/incognito browser.

J
JamaicaA
June 14, 2022

I understand where you’re coming from, @Fuming.

 

I’d feel the same way if I were in your position too. I can also see how time-saving it would be if your bank account is connected to QuickBooks. Please know that encountering connectivity and support feature issues aren’t the kind of service I want you to experience. 

 

Can you please share more information about your concern? I’d like to know what bank institution you’re using. Have you received any error messages when linking your bank account, as well as reaching out to the Support? This way, we can further check for any ongoing or known issues with your bank connection.

 

I understand your desire to seek help from someone. To clarify, have you tried following the steps to reach support while logged in to your QBSE account? If so, can you please share what happened? Have you not receiving a callback or no one is answering the chat? 

 

Before I hand you over, I'd be delighted to assist you with any product issues you may have. Please know you can share them on the Community page at any time. Rest assured that we, community agents will help you resolve them.

 

On the other hand, we’re unable to give you a contact number directly since Community is a public space. You’ll want to visit this article and click the Expert only content to see the Email address you can use get in touch with our representative: Contact QuickBooks Self-Employed Support. Please also take note of our support hours so we can address your concerns timely.

 

This thread is still open if you have other concerns with your QuickBooks Self-Employed program. Rest assured that I'm all ears and ready to help you out.

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