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jennifer-kaionac
September 22, 2021
Solved

Random bank transactions missing

  • September 22, 2021
  • 3 replies
  • 0 views

Hello,

 

I'm slowly starting my business, so haven't logged on to QB since late March 2021 (and my husband logged in once 2-4 weeks ago and may have simply categorized a single transaction as "business"). Now, I am missing random bank transactions from April and May 2021 (possibly also in June, July, August, but I haven't gone through those yet). 

 

Refreshing updates current transactions but does not bring in those missing transactions.

 

I know how to use a CSV file to add in the missing transactions. My bank will only allow me to export 45 days at a time.

 

What I want to know is WHY this happened. Is there something about my not logging on and refreshing on at least a monthly basis that compromises the transaction download such that some random transactions but not all are downloaded?

 

I count on QB to reliably reflect my bank statements so that I only need to categorized and attach receipts. Not very helpful if it lacks that reliability.

    Best answer by AbegailS_

    Thanks for reaching out to the Community, Jennifer!

     

    I appreciate you for providing detailed information about your concern.

     

    I'm here to share some insights into why some of your bank transactions are missing.

     

     You may have issue with your bank connection at the time you uploaded the transactions

     

    Not  being able to log in to your QBSE account won't affect your transaction as long as your bank is connected.

     

    In this case, you can verify with your bank if there's an ongoing issue and you can update your bank manually.

     

    Here's how:

    1. Go to the Gear icon.
    2. Select Bank accounts.
    3. Click Refresh All.

     

    On the other hand, you can manually download the transactions before the 90 days from your bank's website to a CSV Excel file.

     

    I'll be adding this article that tackles manually adding bank transactions to QBSE and avoid duplicate transactions: Manually import transactions into QuickBooks Self-Employed

     

    For more information, I added some articles about handling your banking, taxes, tracking, and logging data. 

     

    Come back to our forum for other questions or clarifications with your bank transactions. I'm always here to help. Have a nice day!

     

    3 replies

    A
    AbegailS_Answer
    September 22, 2021

    Thanks for reaching out to the Community, Jennifer!

     

    I appreciate you for providing detailed information about your concern.

     

    I'm here to share some insights into why some of your bank transactions are missing.

     

     You may have issue with your bank connection at the time you uploaded the transactions

     

    Not  being able to log in to your QBSE account won't affect your transaction as long as your bank is connected.

     

    In this case, you can verify with your bank if there's an ongoing issue and you can update your bank manually.

     

    Here's how:

    1. Go to the Gear icon.
    2. Select Bank accounts.
    3. Click Refresh All.

     

    On the other hand, you can manually download the transactions before the 90 days from your bank's website to a CSV Excel file.

     

    I'll be adding this article that tackles manually adding bank transactions to QBSE and avoid duplicate transactions: Manually import transactions into QuickBooks Self-Employed

     

    For more information, I added some articles about handling your banking, taxes, tracking, and logging data. 

     

    Come back to our forum for other questions or clarifications with your bank transactions. I'm always here to help. Have a nice day!

     

    J
    jennifer-kaionacAuthor
    September 30, 2021

    Thanks for your thoughtful reply.

    JhonPaulC
    JhonPaulC
    November 15, 2021

    Hi, @jennifer-kaionac and @vnwind.

     

    Thanks for reaching out to the Community, I am here to help and ensure that you'll able to view your register in QuickBooks Online.

     

    One possible reason you're not able to access the View Register is you're not the Company Administrator. In this case, you'll need to contact the Master Admin so they can add you as a new user.

     

    However, if you're already a user and the View Register isn't showing, you'll need to perform the basic troubleshooting steps. You can start with opening the browser in incognito/private mode.

     

    Here are the keyboard shortcuts to open a private browser:

    • Google Chrome: press Ctrl+Shift+N
    • Mozilla Firefox: press Ctrl+Shift+P
    • Microsoft Edge: press Ctrl+Shift+P
    • Safari: press Command+Shift+N

    Once you've completed the steps above and you're able to access the payment history, I suggest clearing your browser's cache to start fresh.
     

    Additionally, a cleared (C) transaction means cleared, but not yet been officially reconciled.

     

    Let me know if you have other concerns or questions. I'll be around to help you anytime. Take care!

    P
    Prairiehawk
    March 10, 2023

    Hi and hello from florida.  that function used to work and stopped where i get 5% of random months or 0% of same under another card.  were you able to figure out how to get it functioning.  Thank you in advance  Scott

     

    I am sick of QB randomly doing stupid stuff and last year was the time i use it - talking to accountant about a replacement program - support sucks every time - every time and i am sick of it

     

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