Received payment via wire transfer/check, however the wire transfer/check was reversed. How do I record wire transfer/check reversal? This is for a restaurant.

Hello there, billing-madgreek.

We can record a refund receipt for the payment that was reversed.

1.  Select + New.
2. Select Refund receipt.
3. Select the customer you want to refund from the Customer ▼ dropdown.
4. Enter the details in the fields using the same info from the original sale. 
5. In Refund From, select the account you wish to refund the customer from.
6. Select Save and close.

About applying the correct category, let's consult your accountant. They are the ones who can suggest the best category to use and ensure to keep your data accurate.

Setting up traditional customer would be great. The best place to make feature requests is within your QuickBooks company. The steps below will walk you through sending your insights/suggestions.

1. Log in to your QBO account.
2. Go to the Gear icon.
3. Select Feedback under Profile.
4. Enter your suggestion. Then, click Next.
    

Whenever you need help while doing some tasks in QuickBooks, please don't hesitate to post again. I'm here to help in any way that I can. Take care and have a good one.

Also the payment is in our bank register if done that way we would have to exclude the wire transfer which would not be accurate to our bank account.