Thanks for your immediate response, @jkmurf.
I'll make sure you can fix the issue with your bank transaction and finish reconciling your account to keep your financial data accurate in QuickBooks Online (QBO).
I agree with my colleague @jamespaul that your subaccount is always linked to the parent account. When you select the subaccount while reconciling, you'll only see the transactions under it. With this, you need to make sure to select the parent account while doing so and check that your ending balance amount is correct. To do this, here's how:
- Select Settings ⚙ and then Reconcile.
- From the Account ▼ dropdown, make sure it's your parent account.
- While you're in the Reconciliation window, select Edit info.
- Review the Ending balance and Ending date.
- Check your bank statement. Make edits as needed.
- Select Save.
In case there's still a difference in QuickBooks, you can continue fixing the reconciliation by checking out this article starting with Step 3: Fix issues at the end of a reconciliation in QuickBooks Online.
Also, I encourage you to reconcile your accounts in QBO regularly (every month). This helps monitor your income and expense transactions and detect possible errors accordingly. You may want to check out this article as your reference to guide you in doing and fixing reconciliations in QBO: Learn the reconcile workflow in QuickBooks.
Please feel free to leave a comment below if you have other banking and reconciliation concerns or questions about managing transactions in QBO. I'm always ready to help. Take care, @jkmurf.