Reconciliation

Hey there, @asports. 

Thanks for swinging by the QuickBooks Community for support. I hope you're enjoying the day so far. 

To clarify, have you checked your opening balance to ensure it's correct? Often times we can see issues when beginning balances when the opening balance is incorrect. Let's double-check the opening balance for the account you're reconciling. Sometimes, the opening balance doesn't include transactions that were still pending when you created the account.

Here's how: 

1. Go to Bookkeeping or Accounting, then select Chart of accounts.
2. Find the account on the list.
3. Click on View register.
4. Search for the opening balance entry. It should have "Opening Balance Equity" in the Account column.

If the opening balance is correct, I recommend consulting with your accounting professional. This way, they can review your books and resolve the incorrect beginning balance. They may recommend using a Journal Entry to resolve this issue. If you don't have an accountant, don't sweat it. You can find one here in our Resource Center. 

Additionally, you can check out the help articles I've included below for further details about resolving incorrect balances when reconciling accounts in QuickBooks Online. 

• Fix issues the first time you reconcile an account in QuickBooks Online
• Enter and manage opening balances in QuickBooks Online

Don't hesitate to let me know if you have any questions or concerns. I'm always around to lend a hand. Take care!