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Tanash7
February 8, 2022
Question

Reconciliation help

  • February 8, 2022
  • 1 reply
  • 0 views

Hi. I just started with a new company and went to reconcile their bank acct.  The beginning balance was off. I clicked the “help me fix it” button link. It opened up a bunch of deleted transactions.  I then also went and looked and all reconciliations from Jan to Oct have been changed with deleted transactions. 
I have a few questions. 
What that “help me fix it” pulls up, is that just OCT (the latest) or is it all reconciled and messed up transactions?

If it is just the latest reconcile, how do I, or do I even need to, fix the old reconciles? 
Also, all of these transactions were manually entered by the accountant and reconciled. It now shows it was deleted just a few days ago and then recreated and not reconciled.  The bookkeeper said she never deleted anything but has been “undoing” categories to split payments.  Would this cause this issue??

sorry guys. Need mad help! I’ve tried the chat but can’t get anyone helpful. 

1 reply

KlentB
KlentB
February 8, 2022

I'll help you fix this, Tanash7.

 

Once you select the We can help you fix it link, the program will show the list of reconciled transactions that are causing the issue. To resolve this, you'll have 

to recreate the transaction exactly as it appears on your discrepancy report. Here's how:

 

  1. Click the + New button.
  2. Select the correct form.
  3. Fill out the form, then hit Save and close.
  4. Go to the Accounting menu, then select Chart of Accounts.
  5. Find the account holding the transaction, then click View register.
  6. Find the transaction and select it to expand the view.
  7. Keep clicking the box in the Checkmark column until you see an R. 
  8. When you're done, hit Save and then close the register.

After that, the total discrepancy difference on the report should be $0.00. You'll want to check the beginning balance again and then continue reconciling.

 

I'm also adding this article to help rectify common reconciliation errors and mistakes in QuickBooks Online:

 

Keep me posted if you have any other concerns or further questions. Have a great rest of the day.

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