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queenbbs
December 6, 2022
Question

Reconnecting bank account through Hunting

  • December 6, 2022
  • 2 replies
  • 0 views

Hello Everyone;

 

I would like to know if anyone is experiencing banking connections with Huntington bank?  Every time I login to my account and/or my clients, QuickBooks is requiring that the bank account be reconnected.  I'm not understanding.  I work on my clients bank reconciliations at odd times and they are not always accessible to reconnect the account for me when I'm ready to work on it.  I told my clients that once they connect the account even if they change the password I would still be connected to perform the bank reconciliations and that's not the case.  Is this normal?  If not what can I to correct this problem?  Below is the message I continue to get even after I have the client reconnect the banking account to QuickBooks.

 

 

 

2 replies

G
GlinetteC
December 7, 2022

Good day, queenbbs. I've checked our records and found no similar issues with reconnecting Huntington's bank account to Quickbooks Online.

 

Let me share some insights about the error message you get when connecting the account.

 

QuickBooks Online bank error 185 occurs in the accounts that require more information to ensure an extra layer of security to safeguard the crucial financial data. 

 

Here's how to fix banking error 185:

 

  • Security questions: If your bank or financial institution asks you a security question, enter your answer. You may see this error again the next time you update if you have multiple security questions. As you enter your answers, QuickBooks Online remembers the security questions you have been asked and answers for you.
  • One-time password: If your bank or financial institution asks for a one-time password, get your one-time password (on a device, through text, call, etc.), and enter it each time you see Error 185.

 

You can also check this article to view different banking errors and how to fix them: What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

Feel free to leave a comment below if you have other banking concerns. I'm always happy to help. Keep safe!

B
Bschnetzer
September 26, 2023

Did you find a solution to this? We are having the same problem. 

 

AlcaeusF
AlcaeusF
September 26, 2023

Hi Bschnetzer,

 

I appreciate you for joining us here in the Community space. Allow me to chime in and share updates about the issue connecting to Huntington Bank in QuickBooks Online.

 

We received similar reports from other users about the error message when reconnecting to Huntington Bank. Rest assured, this has been escalated to our product engineers.

 

Since there's no workaround yet, I recommend contacting our QuickBooks Online Support Team so they can add you to our list of affected users. This way, you can receive live email updates about this issue.

 

Our support for Plus, Essentials, and Simple Start is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). For Advanced, any time, any day.

 

Here's how you can reach them:

 

  1. Click the Help tab in the upper-right corner.
  2. Go to the Assistant tab.
  3. Click Get help from a human.
  4. Choose Chat with us or Have us call you.

 

Aside from linking a bank account, did you know you can get transactions from your bank or credit cards and manually import them into QuickBooks? For more information about the upload process, check out this link: Manually upload transactions into QuickBooks Online.

 

Drop me a comment below if there's anything else I can help you with related to linking a bank account or resolving errors. We're always available to help you out. Take care. 

K
ketan123
January 5, 2024

Hello,

 

I have been receiving this same issue for over 6 months.  I was told by a support engineer that this is being worked on.  This is my last ditch effort before I cancel.  I honestly do not want to change my entire accounting system, but this is a big deal and I can't even connect at all anymore.  I just keep getting a loop and the system keeps asking me for the pin from Huntington.  I enter it in and the system just keeps looping over and over again.  

 

I use the $85/month service and the fact that this is still an issue is very unsettling.  Is there any kind of ETA on when this will get fixed?  

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