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jljent
November 19, 2019
Solved

Record bounced check feature not working

  • November 19, 2019
  • 2 replies
  • 0 views

I regularly use the bounced check feature using the desktop version (2019). A customer bounced a check to us. I used the feature and recorded the appropriate fees and whatnot. I then re-deposited the check and added NSF to the check number to differentiate between the two payments. It was then returned for a second time...I tried to record the 2nd bounced check but the feature is not working. It's gray and not an option to choose ... I've had this happen before and assumed the payment had not cleared the undeposited funds account via the 'make deposits' screen but it had. 

 

I have also used the 'rebuild data' feature under utilities but it did not fix the issue. Thoughts?

 

Best answer by jljent

Nevermind....I didn't select that the payment was a check. I knew it had to be something basic! ugh.

2 replies

J
jljentAuthorAnswer
November 19, 2019

Nevermind....I didn't select that the payment was a check. I knew it had to be something basic! ugh.

    C
    ChristieAnn 11
    November 19, 2019
    Hi there, jljent.
     
    Its good to hear that the issue is already fixed. I'll be glad to help you if you have any other questions.
     
    Please know that you're always welcome to post here in Community. Wishing you and your business continued success.
    H
    hartholdingsinc
    February 27, 2020

    I need to know why my record bounced check feature is not working.  We use Quickbooks merchant services (e-checks only) and need to record the bounced check.  It would be nice if this was handled through the merchant services interface.

    T
    TDoh1
    March 1, 2023

    After going through all the suggestions, rebuild, verify data, etc. Nothing was working for me to activate the "Bounced Check" feature. We use merchant services and our payments are all e-checks. 

     

    Here's how I dealt with it. 

    1. (After notification that the payment was NSF from the customer or bank) Process a new payment for the existing invoice. 

    2. Because this invoice will be "paid twice", QB will ask you what you want to do with the payment credit in the lower left section of the Customer Payment screen;

    OVERPAYMENT 

    When finished:

    -Leave the credit to be used later 

    -Refund the amount to the customer

     

    -->choose Refund the amount to the customer

    Then choose to create a check but don't print it. 

     

    Essentially what this is doing is charging back the amount that bounced (virtually). Works like a charm, no messy credits and balances out of whack. 

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