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xiao8325
August 1, 2022
Question

refund and credit memo

  • August 1, 2022
  • 1 reply
  • 0 views

Hi,

I recently had a fully paid invoice from the customer, but we terminated the contract later. I created a credit moment for the customer and refunded him partially via bank. But now the credit memo showed an "unapplied" status and I could not match the bank payment to the credit memo. How do I resolve this issue?

Thanks.

1 reply

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Carneil_C
August 1, 2022

Welcome to the Community, @xiao8325. I'll assist you today in handling your given situation about refunds and credit memos in QuickBooks Online.

Since you've issued a refund for your customer via bank, I suggest deleting the Credit Memo that shows as Unapplied. To delete it, pull up the Transaction List by Customer report, and customize it to show the credit memos only. I'll guide you on how:

 

  1. Go to Reports.
  2. In the search bar, type Transaction List by Customer.
  3. Click Customize. Select the arrow next to Filter.
  4. Choose the Transaction Type drop-down arrow, then choose Credit Memo.
  5. Click Run report.
  6. Locate the credit memo that needs to be deleted.

 

For additional resources, I've added an article that provides detailed information on handling credits and turning on the auto-apply feature: Create and apply credit memos or delayed credits in QuickBooks Online.

 

When everything is all set, check out these articles to guide you further on how to categorize your transactions and reconcile your account flawlessly:

 

 

Feel free to reach out again to keep us posted on your progress. I'm more than happy to lend a helping hand if you have more concerns about managing your customers. Take care always and best regards.

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xiao8325Author
August 1, 2022

Hi Thank you so much for the fast response. So What am I going to deal with the refund transaction showed on my bank? If I do the refund receipt, it will do another refund to the customer. 

Thanks.

 

 

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