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Kac5208
December 21, 2022
Question

Refund to customer

  • December 21, 2022
  • 1 reply
  • 0 views

A customer made a payment of $627.73 through our merchant system. 

I then recorded the payment and made the deposit recording with QB.

 

I then had to refund the customer through our merchant system due to not having the proper parts for this customer.

How do i record this as a refund to show this amount was deducted from my account? 

All articles I found show how to give Credit, I DO NOT need to give credit. 

 

    1 reply

    Bryan_M
    Bryan_M
    December 21, 2022

    I'm glad that you posted here in the Community, @Kac5208.

     

    Your effort in searching articles before asking for assistance from us is deeply appreciated. I'll assure to help you record the refund to your customer in your QuickBooks Desktop for mac.

     

    To record a refund to your customer you'll need to create first a credit memo, then write a refund check and link the check to the refund payment.

     

    Here's how:

     

    To create or edit a credit memo

     

    1. Choose the Customer tab.
    2. Click the Create credit memo.
    3. Enter the information for the credit memo/refund.
    4. Click Save.

     

    To write a refund check

     

    1. Go to Customers, and select Create Credit Memos/Refunds
    2. Choose the credit memo you'd like to create a refund for.
    3. Select Refund. This opens the write checks window.
    4. This auto-populates the details and creates your check.
    5. Review everything and select Save.

     

    Link the check to the refund payment

     

    1. Go to the Customer menu.
    2. Click Receive payments.
    3. At the bottom section of the window, you'll see the amount of the credit in the Existing field and the refund check. Then, click Apply Existing Credits? Make sure to select the right customer.
    4. In the Payment column enter the exact amount.
    5. Tap Save.

     

    For additional information, you can click this link: QuickBooks Desktop Mac 2020 User’s Guide.

     

    Moreover, you can read through this article if you want to learn how to add and match transactions in QuickBooks Desktop for Mac.

     

    Let us know how it goes or if you still have other questions about recording a customer refund. Simply tag me in your reply and I'll get back to you. Take care!

      K
      Kac5208Author
      December 22, 2022

      Hi Bryan

      Thank you for that reply! I followed all of the steps and it worked! 

       

      Now my next question is matching deposits. 

       

      My merchant system shows a deposit of $3,009.83 but it should have been $3,637.56 because they took out the $627.73 for that customer refund. 

      How do i properly record this deposit now?

      C
      CharleneMaeF
      December 22, 2022

      Let's create a deposit in QuickBooks, Kac5208.

       

      This way, we'll be able to accurately match the transactions on the Banking page. Here's how:

       

      1. Go to Banking and then select Make Deposits. 
      2. In the Deposits sheet, add the details for the deposit, and then click OK. 
      3. In the Deposits window, select the account for the amount.
      4. Add the amount as negative.
      5. Click Save.

       

      Once done, you can now match the deposit. 

       

      Additionally, I've added this article that'll help you complete your other QuickBooks Desktop Mac tasks: User's Guide 

       

      Keep in touch if you need any more assistance with this, or if there's something else I can do for you. I've got your back. Have a good day.

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