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E
enash
September 28, 2024
Question

Returned Checks from Customer due to Stop Payment

  • September 28, 2024
  • 1 reply
  • 0 views

I made a deposit with several checks. Some of the checks in the deposit were returned because the issuer put a stop payment on them. I originally made a sales receipt for each check and then added them to my deposit, as this is the practice we use to track these particular payments. How do I now go in and return these stopped payments into quickbooks?

1 reply

C
CharleneMaeF
September 28, 2024

Hi there, enash. I'm here to help you record a refund in QuickBooks Online (QBO) to ensure your books match your real-life record.

 

In QBO, we can use the Refund receipt feature to track the stopped payments in the program. I'll show you how:

 

  1. Go to + New and then select Refund receipt.
  2. From the Customer drop-down menu, select the customer you want to give a refund (who stopped the payment).
  3. Fill out the fields with the same info on the original sale (please refer to the created sales receipt).
  4. Add the correct payment method.
  5. From the Refund from drop-down list, choose the account from which you want to issue the refund.
  6. Once done, select  Save and close.

 

For more details about handling refunds in QBO, I suggest browsing these resources:

 

 

Additionally, you can run the Accounts receivable aging summary report in QBO. It'll give you an overview of your customers' outstanding balances, who are falling behind their payments, how much is still due, and how long they’re past due.

 

Finally, we have an in-demand team at QuickBooks Live Expert Assisted that is always available to help you with best practices in managing returned checks and making the most out of your books. It will ensure that you can use the program with ease.

 

Keep me posted if you still have concerns about your refunds and payments. Have a lovely day, and take care.

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