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laura-louthan
December 9, 2024
Question

Revolut/QBO integration to Revolut is failing as of past two weeks. Revolut they said the integrations are managed by QBO so they need to fix: anyone else seeing this?

  • December 9, 2024
  • 1 reply
  • 0 views
Revolut recently migrated to a new bank provider. As of that time, the integrations connect, then drop a day or so after and request reconnection. This is incredibly annoying.

    1 reply

    J
    Jeff_S
    December 9, 2024

    Hi, Laura.

     

    Given that Revolut Bank recently migrated to a new bank provider, some interruptions may have occurred in their integration with QuickBooks Online (QBO).

     

    In the meantime, I recommend uploading your bank transactions manually into your QBO account. You can download them as a CSV file from your bank's website and then manually import them into QBO.

     

    Additionally, old caches and cookies can interfere with the connection process. Clearing your browser's cache and cookies can help resolve these issues.

     

    Should the connection problem continue, I suggest reaching out to our support team. This way, an investigation will be created, and you will receive updates once a fix is rolled out.

     

    Here's how:

     

    1. In your QuickBooks (QBO) Online account, click the Help icon at the upper right corner.
    2. Click the Search tab.
    3. Type "Talk to support," then hit enter.
    4. Then, Click Contact Us.







    To understand and track your income and expenses, retrieve information easily, and spot errors. Refer to this article: Categorize bank transactions in QuickBooks Online.

     

    If you want to ensure the accuracy and consistency of your bank transactions and match your bank and credit card statements, check on this article for detailed information: Reconcile an account in QuickBooks Online.

     

    We are always happy to address any additional questions you may have regarding bank transactions and cash flow management. Wishing you a wonderful day!

    L
    laura-louthanAuthor
    December 11, 2024

    So I'm sure you can understand why doing a manual upload is not an ideal solution where an automated integration used to be working just fine. How do I find out when this will be fixed? 

      F
      FateCandylaneT
      December 11, 2024

      I'll help deliver this matter in a secure environment, Laura.

       

      Since the Community is a public forum, we'll need to collect some personal information to further review and investigate this case. Doing so will enable us to provide real-time assistance for your concern. 

       

      Thus, it's best to reach out to our Customer Care Team to pull up your account. They have the necessary tools to review this case and allow them to perform real-time assistance in configuring your held deposits. Here's how you can reach them out:

       

      1. In your QBO account, click the Help icon and select Contact Us.
      2. Enter your concern and click Let's Talk.
      3. Select Start a chat or Get a callback with a support expert.

       

      On another note, I've added our support hours so you can schedule a convenient time to reach out to them.

       

      If you need assistance with reviewing your entries after downloading them into your account, you can organize these transactions to guarantee accurate bookkeeping.

       

      I'll leave this thread available, so you can always reply in the comments below for any additional queries when managing bank connections in your account. Stay safe.

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