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ysapo
September 20, 2022
Question

Sales Receipt queue won't empty

  • September 20, 2022
  • 1 reply
  • 0 views

I was using QB 2018 when I upgraded to Windows 11. I don't know if that triggered this problem, but it was around the same time that I began noticing this issue. When I select receipts to print (File - Print Forms - Sales Receipts) the selected receipts still remain in the queue (even though they've already printed.). They do not disappear automatically from teh queue as they should.

I figured it was a bug or something to do with Windows 11 so I purchased QB 2021 Premier and exactly the same thing continues to happen. This is very nerve-racking as I cannot keep track of all my customers and who received and who didn't receive their receipts

    1 reply

    J
    JamaicaA
    September 20, 2022

    I appreciate the things you’ve done so far to fix this issue, @ysapo. I’ll share further troubleshooting steps to address your sales receipt concern.

     

    Your concern about the sales receipts is a symptom of data integrity issue. Let’s verify and rebuild your data to isolate this issue. This process scans your company files for errors or data damage.

     

    Here’s how:

     

    1. Go to the File then Utilities. Select Verify Data.
    2. Wait for it to load.
    3. Click File again, Utilities, then Rebuild Data.
    4. Press OK when you get the message "Rebuild has completed".

     

    For other damage troubleshooting steps for Windows, feel free to check out this article: Verify and Rebuild Data in QuickBooks Desktop.

     

    If you get the same result after running those troubleshooting steps, I suggest using QuickBooks File Doctor. To begin, download and install the most recent version (1.4.0.0) of QuickBooks Tool Hub. Then let’s install the program by opening the downloaded file (QuickBooksToolHub.exe) and follow the on-screen instructions.

     

    To open the tool hub, double-click the icon on your Windows desktop. We recommend running QuickBooks File Doctor on Windows 10, 64-bit.Then, run the Quick Fix my File utility by following these steps:

     

    1. Select the Company File Issues tab from the tool hub.
    2. Click Quick Fix my File from the drop-down menu.
    3. Tap OK to launch QuickBooks.

     

    If the issue persists, you’ll want to proceed to Step 3 to fix your company file and network issues.

     

    Keep me posted if you have other concerns managing your sales receipts. I'll be around to assist you. Have a good one!

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