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T
TomA
December 9, 2021
Question

Santander connection saying account not found

  • December 9, 2021
  • 1 reply
  • 0 views

QBO is saying that my Santander account is not being found.  I can log in to Santander with no issue so the account is there.  Santander looks to have updated their site so this may be the issue.  Anyone else seeing the same?  It's been going on since about 12/7.

1 reply

S
SashaMC
December 9, 2021

Hello TomA,

 

Thank you for reaching out to the QuickBooks Community! Yes, I found some investigations about this, and the statuses are "In Progress" to find a solution. I recommend contacting our Support Team to be added to the list of affected users. Once there is an update to the investigation, you will be one of the first to know. Here's how to connect with us:

 

  1. Go to the Help menu.
  2. Hit the Contact Us button
  3. Enter a brief description of the problem.
  4. Select "Let's Talk"
  5. Pick the "Get a call" or "Start Chat" options to connect with us.

Feel free to let me know how the conversation goes! If you have any other concerns, don hesitate to let me know! I will be around to assist. Take care.

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