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NikiPatt
November 15, 2018
Solved

Santander - QB Bank Feed Connection to download transactions won't recognize login.

  • November 15, 2018
  • 2 replies
  • 0 views

While Santander recognizes my password entry,  Quickbooks does not recognize it for the connection to download transactions.  I have logged into the bank separately and then tried it, still not luck. I have tried typing all entries by hand. But still no luck.  I have called Santander and they claim this is a QB problem.

Best answer by PreciousB

Thanks for logging in to your bank's website, NikiPatt.

 

I have some details to share about the Santander Online Banking in QuickBooks Online (QBO).

 

Some of the QBO users are also having issues with downloading bank transactions for Santander. Our engineers are currently working on finding the cause, so they can implement a fix.

 

In the meantime, you can manually upload your bank transactions using Web Connect files.

 

Here's how:

  1. Select Banking on the left pane.
  2. Choose Banking at the top, then click File Upload.
  3. Click Browse and choose the file you saved in Step 1.
  4. Click Next.
  5. From the QuickBooks account drop-down, select the account you want to upload the bank data and click Next.
  6. If you're uploading a CSV file, you're prompted to select columns from the CSV file that match QBO banking fields.
  7. Click Next when you're done.
  8. Select Let's go or Finish.

We'll need to put you on a notification list. This way, we'll be able to communicate with you when a fix is available.

 

You can contact us using the information on this link: Get help with QuickBooks Online.

 

Thank you for your patience while we're working to resolve this. Please feel free to let me know if you have other questions about QuickBooks Online. Have a good one.

2 replies

PreciousB
PreciousBAnswer
November 15, 2018

Thanks for logging in to your bank's website, NikiPatt.

 

I have some details to share about the Santander Online Banking in QuickBooks Online (QBO).

 

Some of the QBO users are also having issues with downloading bank transactions for Santander. Our engineers are currently working on finding the cause, so they can implement a fix.

 

In the meantime, you can manually upload your bank transactions using Web Connect files.

 

Here's how:

  1. Select Banking on the left pane.
  2. Choose Banking at the top, then click File Upload.
  3. Click Browse and choose the file you saved in Step 1.
  4. Click Next.
  5. From the QuickBooks account drop-down, select the account you want to upload the bank data and click Next.
  6. If you're uploading a CSV file, you're prompted to select columns from the CSV file that match QBO banking fields.
  7. Click Next when you're done.
  8. Select Let's go or Finish.

We'll need to put you on a notification list. This way, we'll be able to communicate with you when a fix is available.

 

You can contact us using the information on this link: Get help with QuickBooks Online.

 

Thank you for your patience while we're working to resolve this. Please feel free to let me know if you have other questions about QuickBooks Online. Have a good one.

N
NikiPattAuthor
November 17, 2018

Login connection was repaired today.  Thank you -- and good to see the backup solution if it's necessary in the future. 

    PreciousB
    PreciousB
    November 19, 2018

    It's my pleasure to help, NikiPatt.

     

    Please stay in touch, and come back to the Community if you have any questions or concerns in the future. I'm always happy to assist you.​

    T
    TreeMaster
    October 28, 2019

    Hi. I’m having exactly the same problem. Santander is happy with my Log In details, however quickbooks is not. 
    Please Help

    Tom

    JasroV
    JasroV
    October 28, 2019

    Hi there, @TreeMaster.

     

    Currently, there's an ongoing investigation where some users are unable to log in to their Santander bank through QuickBooks Online (QBO), QuickBooks Self-Employed (QBSE). Rest assured our engineering team is already working for a fix.

     

    In the meantime, you can refer to the steps provided by my colleague above as a workaround.

     

    Also, I suggest reaching out to our support team. This way, you'll be include in the lists of affected users. Once any updates are available, you'll be notified via email. Here's how to contact them.

     

    In your QBO/QBSE account:

    1. Click the (?) Help icon.
    2. Select Contact us.

    I'm also adding this helpful article that can help guide you in case want to reconcile your accounts: Reconcile Accounts in QuickBooks Online.

     

    We appreciate your patience while we're currently working to fix this. Should you need further assistance, don't hesitate to leave a comment below. We're always here to help.

    P
    PowellDecor
    November 30, 2020

    Im having a similar issue. No files I download via Santander are CSV files. Only xls. pdf and qif ? Which file can I download that will upload my transactions?

     

    Please help

     

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