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QuickIsland
April 9, 2025
Question

Security Questions are Incorrect

  • April 9, 2025
  • 1 reply
  • 0 views

When I try to link my bank profile through DirectConnect, QuickBooks tells me that my security questions are being answered incorrectly. However, I just reset the questions earlier today, and verified that the answers are correct by logging in directly to my bank's website. Sometimes the question answer is accepted, but then it gives a separate error saying "Password time has expired."

1 reply

G
GlinetteC
April 9, 2025

I can route you to the support available that can help you with account specific issues, QuickIsland.
 

Our live support team can address all account-related concerns and access your account to provide the necessary assistance for resolution. Here's how to contact them:

 

  1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  2. Select Contact Us.
  3. Give a brief description of your issue, then choose Continue.
  4. Choose a way to connect with us.

 

I'm sharing an article to learn more on what to do if you lose or forgot your password: Reset your password for QuickBooks Desktop.

 

Additionally, I'm including an article on the benefits of accuracy, compliance, financial analysis, and record-keeping in running payroll reports for your business and employees for future reference: How to run and customize reports in QuickBooks Desktop.

 

You can count on me whenever you need assistance while doing tasks your QuickBooks account.

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