Seems the bank feeds aren't working. Again

Thank you, I've done the manual update quite a few times. Does a quick spin and says "you're all caught up!". No error message, just no update. US Bank website is functioning as it should.

Hello there, @ajg192 and iggy097.

I appreciate your efforts in trying some steps to get this banking issue sorted out.

I'd like to make sure that we're on the same page so I can give you the right amount of information. May I know what specific financial institution are you having issues with? Any further details are much appreciated.

On the other hand, you can try checking your bank's website as suggested above to see if there are issues on your bank's end that may hinder the transactions from downloading. 

Please see the link attached for complete details on what are information that you need to check: Learn what to do if you see error messages or don't see recently downloaded bank transactions.

If the same thing happens, I recommend reaching out to your financial institution to verify if they have ongoing system maintenance that may lead to this problem. This is because QBO is dependent on the transactions that they transmit in the system.

For now, to get your work done, you may manually upload your bank entries into QBO.

To do that:

1. Click Banking from the left navigation panel.
2. Pick File Upload from the Update drop-down menu or Upload transactions manually if there isn’t any bank connected to QBO.
   
3. Select Browse and choose the file you downloaded.
   
4. Choose an account from the list, then Next.
5. Follow the on-screen instructions to map the fields.
6. Select the transactions to import.
7. Click Yes.
8. Hit Let’s go.

For the information and steps on importing these files, see this article: Manually upload transactions into QuickBooks Online.

Please keep me posted on how things turn out. I'll be more than happy to share additional help at any time. Keep safe!

It isn't the kind of experience that we want you to come across, AliceMaria1.

Let's check your internet security requirements of the Internet Explorer settings. Let me guide you how:

1. Go to Tools ⚙.
2. Select Internet options.
3. Select Advanced, and scroll down to the Security section.
4. See if you have TLS 1.2 checked. If not, select the box to turn it on.
5. Select OK.
6. Exit all open applications on your computer.
7. Restart your computer, then try to download your transactions.

If the same issue persists, let's try downloading the transactions in a test company file. Here's how:

1. From the File menu, select New Company.
2. Select Express Start or Start Setup.
3. Set up Bank Feeds for the affected account.
4. Try try to download the items.

If the same thing happen, let's verify the compatibility of your bank with QuickBooks. Here's a reference as your guide: Step 3: Check if the file from your bank is compatible with QuickBooks.

Let me know how these steps work on your end. I'll be happy to help you out!

Banking feature is my specialty, and I'll gladly show you the way, nctriangle.

I want to make sure that I'm able to get you both back to running your business. To help us resolve the problem, we can perform a manual refresh on your bank account. Here’s what you’ll need to do. You can manually update your bank account to help refresh your bank connection.

Here's how: 
 

1. Go to Banking at the left menu. This will open the Bank and Cards page. 
2. Select the account. 
3. Click Update. 

Please see steps 2-4 in this article to continue the troubleshooting: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Additionally, I've also included this article that'll help you manually import your bank transactions and keep your account balance and updated: Manually upload transactions into QuickBooks Online.

In case you'll need assistance in dealing with bank feeds, don't hesitate to get back on this thread. We're always here to help you.
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Thank you for participating in this forum, @bborders. At the moment, I don't see an active investigation case in our records. 

I'd like to know the specific error message you're receiving when trying to update your bank feeds? Any extra information you provide will aid us in refining our study and resolving your concerns.

You can also report the problem to our Customer Service team. They can assist you in checking the link between your bank and QuickBooks and request to investigate whenever necessary.

Check out the attached link for a complete outline of what information you need to check in case you see error messages or don't see recently downloaded bank transactions. 

I expect to hear from you soon so that I can assist you with your banking concerns. Stay safe!

I got here a few ways on how you can resolve the bank feeds issue in QuickBooks Online (QBO), @kennya.

Before we proceed in performing the troubleshooting steps, can you tell me the specific bank you're having problems with? This way I can verify if there's a connection problem between your bank and QBO. 

In the meantime, you can perform a manual update to refresh the connection and downloads the latest available transactions from your bank. Here's how:

1. In your QBO account, click the Bookkeeping menu.
2. Then, select Transactions and choose Banking.
3. From there, look for the account you're having a problem with and click Update.

If you're still unable to see the transactions, I suggest checking your bank's website. The problem may be on your bank's end. Let me guide you on how:

1. Log in to your bank's website using the URL from QBO. 
2. Once signed in, check if there are messages, alerts or notifications that need immediate action. 
3. If everything looks fine, go back to your QBO account and update the bank connection. 

If the issue persists, you can proceed and follow instructions in Steps 3 and 4 of this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.

On the other hand, you may want to manually upload your bank transactions to QBO via CSV files. This is also recommended if ever you want to enter older transactions or if you don't want to connect your bank account to the program.

Once the transactions are downloaded, the system will now ask you to review and categorize them to make sure they are allocated to the correct account. In case you want to speed up the review process, you can create bank rules and let the system automatically categorize the entries for you. 

I'm always around here in the Community if you want to add some details to your banking concern. I'll keep an eye out for your response. Thanks for dropping by. Have a good one. 

A warm welcome to the QuickBooks family, @jwlee. 

Rectifying the missing transactions is important for a business. If you haven't tried the following, you'll want to consider doing them so you can quickly continue your business.

To provide a safer and better banking experience, we have upgraded bank feeds. I recommend you refresh your Express Web Connect online banking connection. This helps in reconnecting the bank account's connection to your QuickBooks Desktop.

The following accounts require reconnecting:

• Capital One by 4/30/2022
• Discover by 6/30/2022
• Chase Bank and these affiliate banks by 9/27/2022 Note: all are now Chase Bank (ALL) – New
  • First USA
  • CardMember Services
  • Bank One
• Bank of America by 10/11/2022. Note: it is now Bank of America (New)

To begin, ensure to back up your company file and upgrade to the most recent release. This way, you can easily restore the file in case you run into errors. After that follow the steps below to isolate the issue:

1. Be ready to switch to Express Web Connect
2. Disable the bank feed for your account
3. Set up an account for Bank feeds
4. Download transactions with Express Web Connect

Here's a module you can browse for the detailed steps: Refresh your connection for Express Web Connect online banking.

Lastly, I'm adding this helpful article about handling problems with your company file: Fix data damage on your QuickBooks Desktop company file.

Keep in touch if you have other concerns with this matter or QuickBooks in general. I'm always ready to back you up. Take the best care!