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userrnwpools
June 20, 2023
Question

Several checking transactions have been pending for a week, anyone else having this issue?

  • June 20, 2023
  • 3 replies
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Original commenter did not share additional details

    3 replies

    DivinaMercy_N
    DivinaMercy_N
    June 20, 2023

    Hi there, @userrnwpools. I'm here to share some information about the pending status of your checking transactions in QuickBooks Online (QBO).

     

    In QBO, the Pending status of your checking transactions means that your bank has not yet declared them as cleared. Also, it takes 1-5 banking days for the funds to reach your bank account. In addition to that, there are several factors affecting the funding time. Such as the time of day you enter transactions or your chosen financial institution and how long it takes for them to verify and process electronic transactions.

     

    Once the transaction has cleared your bank account, you now need to match and categorize them in QBO. 

     

    If the status doesn't change after the given time frame, I recommend reaching out to our Payments support team to further check the transactions. They can pull up your account in a secure place and verify the reason why they still show as pending. 

     

    I'll include this helpful resource that you can use as a guide in making sure the balance of your QBO account matches your real-life bank statement: Reconcile an account in QuickBooks Online. 

     

    If you have other concerns about your checking transactions, please don't hesitate to leave a reply below. Have a good one, and stay safe. 

    U
    userrnwpoolsAuthor
    June 21, 2023

    You obviously didn't read my question.  It's been over a week and this is the debits from my QuickBooks checking.

      K
      Kurt_M
      June 21, 2023

      I appreciate you for getting back in the thread, @userrnwpools.

       

      Know that this isn't the experience we'd want you to have, and I'm here to point you in the right direction to get you out of this situation and resolve those pending transactions in your QuickBooks Checking account.

       

      You'll want to contact our Customer Care Team so they can access your account in a secure environment and conduct further investigation to determine the root cause of the issue. I'll input the steps below to get you going:

       

      1. Sign in to your QuickBooks Online company.
      2. Select Help (?) at the top right.
      3. Select or type Contact Us.
      4. Enter your concern, then select Let's talk.
      5. Choose a way to connect with us:
      • Ask the community to get help from businesses like yours.
      • Start a chat with a support expert.

       

      See this article for more information: Contact Payments or Point of Sale Support.

       

      Additionally, here's an article if you wish to know more about QuickBooks Checking: Learn more about QuickBooks Checking.

       

      @userrnwpools, please don't hesitate to reach out here in the Community space if you need further assistance with your QuickBooks Checking transactions or need help performing specific tasks inside the program. I'll be here to help you. Take care, and have a good one!

      U
      userrnwpoolsAuthor
      July 29, 2024

      There is no option that says "chat with us".  I would think that considering I have fraud on my account and you've been informed about this that you would make sure someone prioritized this and called me instead of sending me through a bunch of hoops.

      K
      Kurt_M
      July 29, 2024

      Hello there, @userrnwpools. I'll point you in the right direction to address the fraudulent charges you received in your QuickBooks Checking account.

       

      Before proceeding, please know our Support Team is available Monday to Friday, 6 AM to 6 PM Pacific Time (PT). Since the Chat with Us or Chat option is unavailable on your end, you can also check this handy article to see the contact details of our Payments support:
      Contact Payments Support.

       

      Furthermore, here's an article to keep you safe and avoid fraudulent activities when utilizing the program: Identify suspicious activity, phishing scams, and potential fraud.

       

      Our team is always around if you have additional QuickBooks-related concerns or assistance handling bank transactions. We encourage you to visit us anytime or comment below so we can respond as soon as possible. Keep safe.

      W
      Wagnercarpetcleaning
      June 26, 2023

      Hey I’m having this same issue. Was it ever resolved for you? Currently on hold with quickbooks hoping someone can help me. 

        A
        AndyatSixes
        June 30, 2023

        Same Issue.  25 pending transactions, some over 3 weeks old.  over $3,000 in transactions that the vendor never received our money.     Quickbooks has a message on the banking screen showing this message:

         

        Hmm... something isn’t working
        While we’re working to fix things on the back end—some account features may be unavailable.

        Nicole_N
        Nicole_N
        June 30, 2023

        Hi there, @AndyatSixes. I'm here to help and get you to the right support you need to achieve your goal.

         

        Upon checking here, we have an ongoing investigation into this QuickBooks Checking error "Hmm.. something isn't right. We are trying to fix things on our end and some account features may be unavailable."

         

        This means that other users are experiencing the same concern as well. Rest assured, our product engineers are already working on it and doing their best to find a fix. With this, I recommend contacting our Merchant Service Center to get added to the list of affected users. 

         

        While we don't have a specific timeframe as to when this will be fixed, you'll receive an email once there's an update. In the meantime, you'll want to visit this helpful article to learn more about Quickbooks Checking account: Get all the details about QuickBooks Checking and envelopes. 

        Please keep me posted below on how it goes. I want to ensure that you're able to get back to running your business as soon as possible. Keep safe always.

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