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Hull Girl
April 15, 2021
Question

Some QuickBooks Payments deposits weren't automatically recorded error message

  • April 15, 2021
  • 1 reply
  • 0 views

Hello! I sometimes get the message "Some QuickBooks Payments deposits weren't automatically recorded. After you receive the funds in your account, record them manually as a Bank Deposit." 

 

Usually, I just add them manually. But this time, I have 4 deposits (QuickBooks Payments) in the autogenerated Bank Deposit that are already in the account. In fact, I had just reconciled the account and all 4 of the deposits are reconciled. If I try to add them, the account balance will be off. How should I be handling this? Sorry if I am not explaining this very well. ;-)

1 reply

S
SarahannC
April 15, 2021

Hello there, Hull Girl.

 

When you receive this message alert, it means that there's a problem that you need to fix. No worries, I'll help and make sure you handle this properly.

 

First, let's determine which payments were in the deposit. Log in to your Merchant Service Center. Once you get in there, select Payments, then Manage Account. In the Activity & Reports section, select Deposits. You'll then have to choose your recent deposit to see the individual payments.

 

Once done, record the deposit in QuickBooks. Make sure the amount is the same as what you have in your payments account. Here's how:

 

  1. Go to the +New button.
  2. Select Bank Deposit under Others.
  3. Choose the QuickBooks Payments section.
  4. Match the payments in the list to the payments in the Merchant Service Center report.
  5. Click Save and close.

 

If the reconciliation needs to correct, you can manually unreconcile and reconcile them again. You can refer to this article for details: 

Reconcile an account in QuickBooks Online. 

 

Also, you can check this article to learn on how to prevent this issue from happening again: Make sure QuickBooks knows which account to record deposits to. 

 

Please let me know if you have other questions. I'll be around to help you more. Take care always.

H
Hull GirlAuthor
April 16, 2021

Thanks for your reply. I am trying to do what you recommended. I recorded the deposit, but remember the deposit was already reconciled and matched. So now the deposit is in there twice. Once, when QB automatically completed the transaction, and again when I just did it. Deleting either of the transactions just puts me back where I started.  Advice? Thanks!

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