Something's not quite right AMEX review transactions

Welcome to the Community family, @info1515.

I've got some information to share regarding the bank error that you received when adding transactions from Amex.

We currently have an ongoing issue wherein customers receive an error "Something's not quite right" Unexpected problem :-1 while adding or  categorizing transactions from Amex.

Our engineers are now working to identify the root cause of this matter and apply a fix. I recommend reaching out to our Customer Care Team. This way, you'll be notified whenever any updates about the INV-54854 are made available.

Here's how to reach them:

1. Click on Help at the top menu bar.
2. Hit on the Contact Us button.
3. Enter a brief description of the issue in the What can we help you with? box.
4. Press on Let's talk.
5. Select on Get a callback.
6. Key in your contact details, then tap on Confirm my call.

For now, to get your work done, you can upload your bank transactions manually in the system.

To do that:

1. Click Banking from the left navigation panel.
2. Pick File Upload from the Update drop-down menu or Upload transactions manually if there isn’t any bank connected to QBO.
   
3. Select Browse and choose the file you downloaded.
   
4. Choose an account from the list, then Next.
5. Follow the on-screen instructions to map the fields.
6. Select the transactions to import.
7. Click Yes.
8. Hit Let’s go.

For the information and steps on importing these files, see this article: Manually upload transactions into QuickBooks Online.

Your patience and understanding in this situation are much appreciated. 

You can count on me if there's anything else you need. Just let me know by leaving a comment below. Take care!