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kwvint
April 17, 2020
Question

Something’s not quite right The uploaded file isn't a valid Web Connect file. I am using Band of America and do not want to use CSV formatting. Why doesn't ".qbo" work.

  • April 17, 2020
  • 4 replies
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    4 replies

    KlentB
    KlentB
    April 17, 2020

    I'll make sure that you can successfully upload your file, kwvint.

     

    Currently, QuickBooks Online only supports these file extensions for manually uploading of bank transactions:

     

    • Comma-Separated Values (CSV)
    • QuickBooks Online (QBO)
    • Quicken (QFX)

     

    It could be that the .qbo file has been damaged that's why QuickBooks was unable to read it. To isolate this issue, we can download them again from your bank's website, then reupload it again to QuickBooks. You can refer to this article to be guided in doing it: Manually upload transactions into QuickBooks Online.

     

    If the same thing happens, we can perform some browser troubleshooting steps to fix this issue. It's possible that the accumulated cache in the system is the cause of that error. First, let's access your QuickBooks account in a private/incognito browsing window. Doing this process will help identify if it's a browser-related issue since this mode doesn't save site data. You can use these shortcut keys:
     

    • Google Chrome: Ctrl + Shift + N
    • Safari 11 or newer: ⌘ + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Microsoft Edge: Ctrl + Shift + P

    Then, let's upload the file again. If it succeeds, we'll have to go back to your regular browser then clear the cache to delete the stored junk files and improve the system performance. In addition, we can use other supported browsers to further isolate the issue. 

     

    Once all of your transactions are in QuickBooks, we can now start matching and categorizing them.

     

    I'll be right here to continue helping if you have further questions or any other concerns. Feel free to tag me in your comments.

    T
    taborlake
    June 18, 2020

    This problem has been going on since February and Quickbooks continues to ignore all of us asking about it and just tell us over and over again to do the same things which DON'T WORK! 

     

    Bank of America business credit cardholders that have always downloaded the VERY SAME .QBO file from BofA and then upload it manually to Quickbooks, have NOT BEEN ABLE TO DO SO since February 2020!  I have done several calls, each one was several hours and each time there is no solution other than creating more work for us and taking more time to do what should take seconds. Each time I speak to someone, they tell me Quickbooks is aware of the problem, they have it escalated to the highest level, and they are working on getting it fixed but after 3 1/2 MONTHS, it still doesn't work. 

     

    Quickbooks, GET THIS FIXED NOW!

      C
      Csquarednc
      July 1, 2020

      Ive had the exact same issue!!!! Quickbooks wont upload the qbo file and I have a BoA credit card too and since February !!!  UGGHHHH!

        P
        PCA - Calgary
        December 7, 2020

        My bank recently upgraded its website, initially I was able to export the transactions but now the Web Connect doesn't work. I've read the thread on this, tried a couple of suggestions but so far no luck. I've cleared the cache/cookies and that doesn't seem to do anything. Any other suggestions?

        C
        Charies_M
        December 7, 2020

        Hello, PCA - Calgary.

         

        I appreciate you sharing the steps you've taken so far to try fixing your issues with Web Connect. The steps you've mentioned and the one shared on this thread are the possible troubleshooting used to resolve this issue.

         

        Since the issue persists, I recommend contacting our QuickBooks Care Support so they can further investigate the reason why you're having trouble working with Web Connect.

         

        Here's how you can reach us:

         

        1. Go to the Help menu at the upper right.
        2. Select Contact Us.
        3. Enter your concern.
        4. Click Let’s talk.
        5. Choose Get a callback. 
        6. Type in your contact info.
        7. Select Confirm my call.

         

        The availability of support depends on which type of subscription you're using. You can check out this article for our contact information. Click on the QuickBooks Online (QBO) drop-down to see the most updated support schedule: Support hours and types.

         

        Know that you're always welcome to post here in QuickBooks Community if you have any other concerns.

        A
        Aochoa6
        November 8, 2021

        Nov 8th 2021 and unable to upload Bank of America CC statements QBO file. 

        T
        tjbertram
        August 31, 2022

        As far as Bank of America credit cards are concerned, the .QBO file import has been broken for years now.

         
        Every now and then I come back to QBO to see if they have fixed the problem yet, but no, the problem still persists, with error message "The uploaded file isn't a valid Web Connect file.". Very frustrating.
         
        It's theoretically possible that the problem is on BofA's end, since presumably it was BofA staff that coded up the .QBO file exporter for BofA credit cards, but that would be something for QuickBooks staff and BofA staff to establish, not QBO users.
         
        Given the number of QBO users who are complaining about this, and the length of time that they have been complaining, the least that QuickBooks could do would be to contact one or more of us, ask if they could have a look at one or more of our .QBO files, and then either prove or disprove that these files are valid Web Connect files.
         
        And then with that information in hand, they should be able to figure out what the next step should be to resolve the problem - including possibly reaching out to BofA to collaborate on a solution.
         
        But given the frustration level with this issue, for QuickBook to expect their users to jump through more hoops to try and debug this problem is clearly passing the buck. QuickBooks needs to own this issue and resolve it.
         
        A
        AileneA
        August 31, 2022

        Hello, tjbertram. 

         

        I wish you didn't have to go through all these hurdles. I want to ensure your concern is taken care of.  

         

        It may seem a bit strange, but you may have a cookie on there now that needs to be cleared. What I’d suggest is just clearing your cache, cookies, temp internet files, and history, then closing your browser and re-launching. 

         

        Once done, you can download it again from your bank's website, and re-upload it to QBO. For more info about the steps and the different supported file formats, please refer to this article: Manually upload transactions into QuickBooks Online.

         

        If the same thing happens, please log in to your account using a private window. This can help us determine if it's a browser-related issue due to stored cache. You can use the shortcut keys below to access one:

         

        • Ctrl+ Shift + N for Google Chrome .
        • Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge .
        • Command + Shift + N for Safari .

        Once finished, re-upload the said file to QBO.  

         

        Then, go back to your regular browser and perform the normal task again. If the issue persists, you can use another supported browser instead.

         

        If you run into some bank upload errors in the future, you can refer to this article for the steps to resolve them: Fix bank upload errors in QBO.

         

        For good practice, you can categorize and match your transactions to ensure they go to the right accounts and prevent any duplicates. Then, you can reconcile your account to make sure your books are correct. 

         

        Know that the Community and I are always here to help if you have other questions about managing your bank transactions. Have a great day ahead!

        T
        tjbertram
        August 31, 2022

        Why can't you (or QuickBooks staff) just have a look at the file and get back to me as to whether it's a valid Web Connect file or not?

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