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Rozmore13
September 28, 2023
Solved

Speaking to Someone Live at Green Dot Bank

  • September 28, 2023
  • 3 replies
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I am having severe difficulty reaching someone to speak to regarding a problem at Green Dot Bank.  I have tried:

 

1.  the telephone number on the back of the Green Dot Card - The answering system asks me to enter the card number, but when I do, it does not "recognize" the card.

2.  I have tried emailing them and got a response - that they would call me back in a business day.  They called but when I took the call, it was dropped.  This has happened twice.  The are indicating that I am the one dropping the call.  I assure you that I need to speak to them and would not drop the call.

3.  A supervisor was supposed to call me within 48 hours and I have not received a call after 4 days.

4.  I just tried calling the supervisor's telephone number and the voicemail indicated they were not available.

 

Any help you can give me would be greatly appreciated.

 

 

Best answer by DebSheenD

Thank you for sharing details about managing Green Dot Bank, @Rozmore13.

 

I want to start by getting more information on what specific QuickBooks help you need today. This way, I can help you look into it further and accomplish your goal.


Green Dot is a payment platform that you can use when sending money using the Green Dot app. Once your customers pay you using this app, the payment will be deposited into your Green Dot bank account. With this, I recommend contacting QuickBooks Payments Support to help you with your concern about Green Dot Bank.

I'll add a link here where you can look for an article that can assist you if you require any information or procedures when using QuickBooks Online. Help articles.

 

Additionally, I'll be leaving these articles to help you in the future :

 

 

I'm always looking forward to your reply. The Community is available 24/7 to back you up. Have a great rest of the weekend, and take care!

3 replies

D
DebSheenDAnswer
September 28, 2023

Thank you for sharing details about managing Green Dot Bank, @Rozmore13.

 

I want to start by getting more information on what specific QuickBooks help you need today. This way, I can help you look into it further and accomplish your goal.


Green Dot is a payment platform that you can use when sending money using the Green Dot app. Once your customers pay you using this app, the payment will be deposited into your Green Dot bank account. With this, I recommend contacting QuickBooks Payments Support to help you with your concern about Green Dot Bank.

I'll add a link here where you can look for an article that can assist you if you require any information or procedures when using QuickBooks Online. Help articles.

 

Additionally, I'll be leaving these articles to help you in the future :

 

 

I'm always looking forward to your reply. The Community is available 24/7 to back you up. Have a great rest of the weekend, and take care!

R
Rozmore13Author
September 30, 2023

Thank-you for your assistance.  I have connected with Green Dot Bank and we are resolving the issue.

 

 

Thanks again.

A
Archie_B
September 30, 2023

That's great to hear, Rozmore13.

 

You're always welcome to return to this thread if you have other follow-up questions. We'll also make sure to give you relevant information and specific troubleshooting steps to resolve your issue if necessary. Enjoy your day and take care.

J
jennifernwmn10
October 20, 2023

I am having issues as well getting somebody to return my phone calls that is a supervisor I've been dealing with this issue for over a week now there is a gross discrepancy on my account and nothing I have done and nobody I have spoken with has been able to resolve it. I'm talking a discrepancy for about $399. This is absolutely unacceptable.

 

2 transactions from Cash App for $100 each taken out that should not have been. (total of $200)

1 credit of $32.84 that was removed.

1 credit of $50 that was removed.

1 deposit of $117.09 that was entered and then reversed.

These are the amounts we just discussed during our call. I am sorry for this inconvenience. Below is your case number from our call, in case you need it. I hope you have an amazing weekend! 🙂

Case Number: [removed]

 

This is an Intuit representative that actually took the time to go over everything with me.

When I was transferred to Green dot I got a representative that was incompetent and had no concern for my issue whatsoever.  I was supposed to have a representative call me back 5 different times now And nobody has called me back. My issue still hasn't been resolved either!

One of the Green dot representatives even tried to get my entire card number and my entire social security number for quote unquote verification purposes. I have spoken with about 10 different Green Dot representatives in regards to this issue (none of which have resolved the issue) and not one of them asked me for my entire social security number or my entire card number in order to verify me. This is very concerning to me as it leads me to believe that there is fraudulent activity within Green Dot itself.

 

 

J
jheim85
July 7, 2024

Having a similar issue here.  Use QB Checking via Green Dot for my ProAdvisor account...and have an Amex that I use for credit transactions.  Always keep at least $1k in the Green Dot Account.

Went to pay Amex (just under $400), declined, charged fees by Amex because of this error on QB/Green Dot's end.  Can't get ahold of anybody, Green Dot doesn't even recognize the card number on their website.

C
CarlSJ
July 7, 2024

It's best to contact Green Dot Bank customer support to check if there is system maintenance on their end, @jheim85.

 

If you have a Green Dot Bank debit card, you can contact them directly via the phone number printed on the card or check the Green Dot website for customer support.

 

For additional assistance, our Payments Support Team is available to assist. They will check for any possible help with this payment concern and are hands-on in providing you with instructions.

 

Here's how to contact our Payments Support through QuickBooks Online (QBO):

 

  1. Sign in to your QBO account.
  2. Click Help (?) at the top right corner of the page.
  3. Select Contact Us.
  4. Enter your specific concern, then select Let's Talk.
  5. Choose a way to connect with us:
  • Start a Chat to start a chat session
  • Get a Callback from the next available expert

 

The supporting hours for QBO with Payments & Merchant Service Center are available from Mondays to Fridays, 6 AM to 6 PT.

 

For more information about contacting our Payments Support, please review this article: Contact Payments Support.

 

I've attached this article for your future reference, you can check some of our commonly asked QuickBooks Payments questions with answers related to banking: QuickBooks Payments Banking Discussion.

 

I'll be around to help if you require further assistance with banking payments and fees or other QuickBooks queries.

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