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JuicysBurgers
December 29, 2024
Question

Stop sign symbol apears on non voided check but not on the voided duplicate

  • December 29, 2024
  • 1 reply
  • 0 views

My bookkeeper sent a check to a company we work with two times on accident, I told her to void one of the checks so we don't make the payment two times. Later in the week I went to our check register to make sure everything was done and there was a stop sign symbol next to the check number that should be going to the bank, then to the company. She later informed me that the stop sign symbol was there before she voided it and after calling the bank and quickbooks help line no one seemed to know what it meant. I am just looking for some clarification if anyone knows what this means or what I should do if anything. I attached a screen shot of what I am talking about, check number 7926 was voided and 7927 should be getting sent out. Thank you for the help and your time!

1 reply

A
Anonymous
December 29, 2024

I can shed some light on queries about the stop sign symbol, JuicysBurgers.

 

In QuickBooks Online, the stop icon or label beside the check number signifies that the check has been canceled or that a stop payment request has been made for that particular transaction. It acts as a notification to ensure that users are aware of the cancellation. This also helps maintain clarity in your accounting records without risking confusion with issued checks that are still valid for payment.

Since the stop sign symbol is appearing on the check that is intended to be sent to the bank, I recommend contacting our technical support team. By doing so, they will be able to access your account in a secure environment and ensure that it is processed or sent out in a timely manner, minimizing any potential delays or complications. 

 

Here's how:

 

  1. Sign in with your QuickBooks Online company.
  2. In the upper right corner, click on the (?) Help icon.
  3. Select Search, then click Contact Us.
  4. Write your issue or concern and click Continue.
  5. Choose a way to connect with them.

 

To help track how much you've paid your vendors for a particular period of time, you can check out this article: Run a report with vendor totals in QuickBooks Online.

 

Furthermore, you may want to explore QuickBooks Live Bookkeeping to streamline your accounting processes, ensure accuracy in your financial records, and provide expert support, allowing you to focus more on growing your business.


I’m here to help ensure everything is set up correctly for your business needs. Just count me in if you need more help with handling your expenses.

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