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June 16, 2021
Question

Suddenly I can't enter a payee into new check as it disappears after I click to another line

  • June 16, 2021
  • 2 replies
  • 0 views
It won't let me enter a new payee into new check

2 replies

June 16, 2021

Hi there, voss-clayton.

 

It's possible that you're experiencing a browser-related issue. We can perform troubleshooting steps to fix it. 

 

You can clear cache to boost the web page. Some stored data on your browser can impact the data being transmitted, that's the reason as to why it's showing some unusual behavior.

 

Follow the links below for the steps to clear cache for your browser:

 

 

You can also use other supported up-to-date browsers as an alternative when accessing QuickBooks.

 

Once you've successfully created the check with the payee, you can check this article in case you want to print the check.

 

Let me know if you still have questions or clarifications.  I'll be around to make sure you're able to see the list of payee when you create a transaction. Have a nice week!

June 16, 2021

I had the same problem, 

you can try to log out and log back in.