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Nora12
February 28, 2022
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SunTrust Bank Merged with Truist now I can't import new transactions

  • February 28, 2022
  • 4 replies
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SunTrust Bank merged with Truist Bank and now I can't import new transactions (either manually or by default). I keep getting error code OL-222. instead of finding the problem that many customers will be having in the coming days because of the merger, I was told to buy a new copy of QuickBooks (I'm using QB Pro 2021) or buy a support subscription. Why do I have to buy ANYTHING else? I am furious!  I have read through previous discussions about code OL-222 and tried most all recommended fixes and nothing is working.  Does anyone have a recent fix for this issue that worked?

Best answer by Jessica_young

Thank you to everyone for taking the time to share with the Community the issue you're experiencing in this transition.

 

 I'd love to share a solution that one community member found effective in resolving this issue. You can find that in this post: https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/how-to-set-up-[…]or-truist-...

 

We will continue to update these threads as new information is available! Glad to have everyone here in the Community.

4 replies

C
ChristineJoieR
February 28, 2022

Hi there, @Nora12. I can assist you with how to get rid of the error OL-222 in QuickBooks Desktop.

 

QuickBooks received an invalid response from the financial institution's server, resulting in Error OL-222. When you try to import one or more characters, this happens.

 

You'll need to fix the following unsupported characters in the.QBO file that are causing this error:

 

  1. Select Edit from the context menu when you right-click the.QBO file.
  2. To open the file, use any text editor program.
  3. Find and remove &amp from the text as it is an invalid character.
  4. Save the file once again.

 

There may also be an issue with Web Connect if you get one of these warnings when downloading or importing transactions from your bank:

 

  • An error was discovered by QuickBooks. We are unable to read the file given by your banking institution.
  • While processing your online banking data, an error occurred.
  • Your data was not loaded into QuickBooks, says the message.
  • The financial institution information for this download could not be verified by QuickBooks.
  • When you try to download QuickBooks, it appears to be stuck and prompts you to select a new or existing account.

 

For additional information on how to resolve Error OL-222 with QuickBooks Desktop, see this article: Learn how to fix import issues in QuickBooks Desktop.

 

In addition, you can then re-import the file into QuickBooks Desktop.

 

Let me know when you have clarification, and I'll be here to support you.

N
Nora12Author
March 2, 2022

No, this did not work.

    M
    MirriamM
    March 2, 2022

    Thanks for reaching back to us and performing the steps shared above. I’m here to provide additional troubleshooting solutions to resolve Error code OL-222.

     

    To start, I recommend updating the QuickBooks Desktop release version and making sure to create a backup copy of your company file and have the latest supported version of QuickBooks.

     

    After that, let's correct again the unsupported characters in the .QBO file which causes this error:

    1. Right-click the .QBO file and select Edit.
    2. Select any text editor app to open the file.
    3. Find and remove &amp from the text as it is an invalid character.
    4. Save the file.

    Once done, you can import the file once more to QuickBooks Desktop.

     

    However, if the same error occurs, I recommend contacting our Support Team for further troubleshooting. To reach them, here's how:

    1. Open QuickBooks. 
    2. Go to the Help menu at the top.
    3. Select QuickBooks Desktop Help. 
    4. Type Contact Us in the search box. Then, click on Contact Us at the bottom. 
    5. Select the way you wish to connect with support.

     

    You can also check out this link for more information on how to contact them: Contact QuickBooks Desktop support. Ensure to review their support hours, so you'll know when agents are available.

     

    In case you encounter similar bank feed errors in the future, keep this article for your reference: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop. 

     

    Please post here again after contacting us. I want to make sure this is taken care of and I'll be right here if you need any help with QuickBooks. Take care and have a good day.

    Jessica_young
    Jessica_youngAnswer
    March 3, 2022

    Thank you to everyone for taking the time to share with the Community the issue you're experiencing in this transition.

     

     I'd love to share a solution that one community member found effective in resolving this issue. You can find that in this post: https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/how-to-set-up-[…]or-truist-...

     

    We will continue to update these threads as new information is available! Glad to have everyone here in the Community.

    T
    trishiar
    March 10, 2022

    I have paid to upgrade my QuickBooks and tried suggestions on these threads and still cannot upload my web connect file (getting error OL-222) since Truist transition Feb 22.  Can Quickbooks and Truist please communicate to fix this issue?  These are serious issues for us small business owners!  Please investigate and help us.

    R
    Rasa-LilaM
    March 11, 2022

    Thank you for joining this thread, trishiar.


    I can see the urgency of getting the online banking error resolved as soon as possible. Let me help route you to the support who can properly address your concern.


    We’ll have to review your bank feeds connect to identify the cause of the issue. Performing this task requires us to access your company file.


    To keep your information secure, I recommend contacting our Technical Support Team. They have extra tools like screen sharing sessions to help them perform in-depth troubleshooting steps.

     

    Once the permanent solution is available, our specialists will walk you through the process of how to apply them.


    Here’s how:

     

    1. In your company file, head to the Help icon at the top menu bar to select QuickBooks Desktop Help F1.
    2. Scroll down to the bottom of the window and click the Contact us link.
    3. In the Contact Us screen, go to the Tell us more about your question section and type a brief description about the issue, like OL-222.
    4. Click the Search menu and choose the support options: Call us to speak with an agent or Message Us for real-time support.

     

    We’ve collated resources to help users efficiently manage all their banking activities: Self-help guide. These articles are arranged by topic, so you can view each one easily.


    Keep in touch if you have other banking concerns or questions. I’ll get back to get this taken care of for you. Have a good one.

    J
    JaxBizGuy
    March 16, 2022

    I have the same problem. Weird  thinking about this is  I have two different trurist accounts. it works just fine in one account but not the second account and they both company file is located on the same desktop using same version of QuickBooks. I have tried all this text Edit trick and non of it works. I even download QBooks2022 trial version and still getting same error.  Someone please fix it. 

    @Nora12 wrote:

    SunTrust Bank merged with Truist Bank and now I can't import new transactions (either manually or by default). I keep getting error code OL-222. instead of finding the problem that many customers will be having in the coming days because of the merger, I was told to buy a new copy of QuickBooks (I'm using QB Pro 2021) or buy a support subscription. Why do I have to buy ANYTHING else? I am furious!  I have read through previous discussions about code OL-222 and tried most all recommended fixes and nothing is working.  Does anyone have a recent fix for this issue that worked?

     

      DivinaMercy_N
      DivinaMercy_N
      March 17, 2022

      Let's work together to get rid of that banking error, @JaxBizGuy.

       

      I'm here to provide additional troubleshooting steps to isolate the issue. Before we begin, ensure that you're using a supported version of the program, your internet explorer is updated to the latest version and secure a backup copy of your file.

       

      Once done, download a copy of your Web Connect file from your bank's website. Ensure that this is a .qbo file. If not, here's how you can import one. When verified, see if you still encounter the error.

       

      If yes, I'd suggest accessing your bank's website to review some notifications such as verification requests. If this is not the case, I recommend following Steps 4 to 5 of this article: Fix Web Connect import errors.

       

      However, if the issue persists, I'd highly suggest reaching out to our Technical Support team. This way, they can further investigate the root cause of the error and provide a different way how you can resolve it.

       

      You can also browse through this article in case you need a guide in categorizing transactions in QuickBooks Desktop: Add and match Bank Feed transactions in QuickBooks Desktop.

       

      I'm just around the corner to help you in case you have any other banking concerns. Don't hesitate to post again here. Take care always and have a good one. 

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