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A
ablariccia
September 3, 2020
Question

Talk to you about charge under my co

  • September 3, 2020
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

M
MirriamM
September 3, 2020

Hello there, ablariccia.

 

To ensure that I'm on the same page, can you add more details about the charges you're referring specifically? Any additional data would be greatly appreciated so I can provide you with the right information.

 

In the meantime, consider reading this article about QuickBooks Online pricing to get you updated about its latest news. It contains information that could also be the reason for your charges: Understanding QuickBooks Online pricing and other frequently asked questions.

 

Keep me posted so I can help you further. Take care always and have a great day.

R
Richard110
February 22, 2021

Charge for quick books essential, sowing up twice under my log in and on my charge card 

JoesemM
JoesemM
February 22, 2021

Hi there, @Richard110.

 

Current rates are dependent upon each subscription's original rates and any discounts. We charge your credit card or bank account for products and services you're subscribed to. Feel free to visit this link to learn more about the prices: How to understand your subscription rates and charges.

 

Also, to get this sorted out, let me route you to our best support available. I suggest contacting our Support team. There, they can securely check your account and investigate the reason why you're being charged twice. Here’s how to reach out to them in your QuickBooks Desktop (QBDT) software.

 

  1. Go to the Help menu.
  2. Select QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Enter a brief description of your issue and proceed with Let's talk.
  5. Then choose Start a message.

 

You can also check this article for more details and ensure to review their Support hours to know when agents are available: Contact QuickBooks Desktop support.

 

Additionally, you can check your desktop account using our  Customer Account Management Portal (CAMPs). This way, you'll be able to manage the registered products under your Intuit email.

 

Please don't hesitate to get in touch with me here should you have any additional questions or concerns. Thanks for coming to the Community. Keep safe always!

R
Richard110
February 22, 2021

I was charged twice for the same product yesterday 

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