Skip to main content
S
SouthernProductFinishing
August 7, 2020
Question

The account balance screen on home does not match what is showing in that accounts register.

  • August 7, 2020
  • 1 reply
  • 0 views

Our account balance isn't matching from the home screen and the register for Operating account. 

1 reply

Ashley H
Ashley H
August 7, 2020

Thanks for reaching out to the Community, @SouthernProductFinishing.

 

Let's run a Verify and Rebuild on your Data in QuickBooks Desktop to troubleshoot the data. If you have Assisted Payroll, then I recommend reaching out to our Payroll Support. On the other hand, I've provided the steps below on how to do this with ease:

 

Verify the Data:

  1. Go to Window in the top menu, then select Close All.
  2. Click on File in the top menu, then choose Utilities then Verify Data.

Rebuild the Data:

  1. Go to File in the top menu, then select Utilities then Rebuild Data.
  2. You'll receive a warning message to backup your company file, press OK.
  3. The Rebuild Data utility will start as soon as the backup is finished.
  4. Hit OK when you get the message "Rebuild has completed."

After completing these steps, let's finish this process by checking the remaining data. You can do this by going to File in the top menu, then selecting Utilities > Verify Data. Here's a Community Article that provides more information about this process: Verify and Rebuild Data in QuickBooks Desktop.

 

Once completed, take a look at the account balances again. Let me know if this does the trick. I'll be here if you need further assistance.

C
CD_3573
December 10, 2021

I'm having the same issue as discussed above. Before I go thru the verify & rebuild steps, can you explain "why" these numbers would become so out of sync?

M
Maybelle_S
December 10, 2021

Hello there, @CD_3573.

 

Usually, this problem is caused by a data integrity issue. To correct this, we can run the Verify and Rebuild Utility tool. Here's how:

 

1. Go to the File menu, then hover on Utilities. 

2. Choose Verify Data.

3. Wait for the process to finish. 

4. When it says "Your data has lost integrity", proceed to the Rebuild process.

 

Run the Rebuild process:

 

1. On the File menu's Utilities section again, choose Rebuild.

2. On the backup prompt, hit OK.

3. Follow the usual procedure for backing up your company file.

4. Wait for the Rebuild process to finish.

5. Hit OK.

 

More details can be found here: Verify and Rebuild Data in QuickBooks Desktop.

 

Once done, go back to the account balance screen and ensure the balances match with the one in your register. 

 

Ready to reconcile your credit card account? This article can guide you through the steps: Reconcile an account in QuickBooks Desktop.

 

I'm up and ready to answer other questions you might have for QuickBooks Desktop. Just post another question and I'll get right into it.

Terms & ConditionsAccessibility statement