The app will not connect to my credit cards or bank. It won’t save and brings me right back to initial sign in questions.

Thank you for reaching out regarding the connectivity issue with your credit card, Barrington. This issue could be caused by factors such as app cache problems or an outdated app version. Let's troubleshoot this step by step to ensure that you'll get to successfully link your bank account to the software. 

Before we get started, which QuickBooks app are you using? Are you referring to the QuickBooks mobile app or the QuickBooks Online Desktop (QBO) app? Knowing this will help us provide the most accurate and targeted assistance.

If you're using the mobile version in connecting your account, you can consider refreshing your QBO mobile app to ensure optimal performance. To do this, please refer to the steps below:
 

iOS

1. Open Settings and select General.
2. Choose iPhone Storage, then find the QuickBooks Online app.
3. Select Offload App.
4. This action will clear storage space while keeping your app's documents and data intact.

Android

1. Access the Menu, then click on More Options ⋮.
2. Select Settings and then Refresh Data.
3. Confirm by tapping YES.

If the issue persists, you can also consider uninstalling and reinstalling your QBO mobile app. Reinstalling the app can clear any corrupted files causing connectivity problems. Afterward, sign in and connect your bank account again.

On the other hand, if you're using the QBO Desktop app, please ensure you're using the latest version. Updates are important as they include security enhancements, new features, and improved compatibility with banks and credit cards. Keeping your app updated can help resolve connectivity issues and improve overall performance.

Alternatively, you can consider accessing your account using the web browser version of QBO. Once there, log in with your account credentials, and connect your account through the browser interface. This approach can help resolve the connectivity issues experienced in the app.

Additionally, here are some articles that you may find helpful for organizing and reconciling your bank account to ensure they always match your statements:

• Categorize online bank transactions
• Reconcile an account

Our goal is to ensure you can successfully connect your bank accounts in QBO, Barrington. If you have any further concerns regarding this matter, feel free to click the Reply button. We’re here to assist you anytime.