Question

The ebay connector has stopped working again

Forum|Forum|2 years ago
March 19, 2024
1 reply
0 views

The connector has stopped working again and has been not importing data for over a week.

Is there an open issue here?

I've done what has been suggested in other threads and have seen no improvement.

I am stuck at:

We're bringing in your transactions.

It may take a while to bring them all in. Check back soon to see if some are ready. Refresh to update

QuickBooks Online

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Thanks for reaching out to the Community, aj04062

There's currently an ongoing investigation about our eBay Connector by QuickBooks app not working. The investigation case number is INV-76452.

I'd recommend getting in touch with our Customer Care team and referencing the investigation's case number. They agent you're working with will be able to pull up your account in a secure environment, conduct further research with you, and add the account to our list of affected users. This ensures you'll receive email updates about any news relating to our investigation.

They can be reached while you're signed in.

Here's how:

Use the Help (?) icon.
Click Contact Us.
Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
Select Start messaging or Get a call.