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December 3, 2022
Question

The lower left box of my home page that shows annual, monthly etc transactions is noy opening up. It is blank and flashing. Any wat to correct?

  • December 3, 2022
  • 1 reply
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Original commenter did not share additional details

1 reply

December 3, 2022

Hi there,

 

I can see the convenience of seeing transactions on your Home page. I'll help you check to see if it’s a browser issue so we'll go through some steps to fix this.

 

To start with the steps, you'll want to sign in to QuickBooks using a private browser. This step disables its extensions and stops the cache from saving your browsing history.

 

  • Google Chrome: Ctrl + Shift + N
  • MS Edge and Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If there is a search result, you can go back to your regular browser and clear its cache. If not, please try other browsers to see if we get the same thing.

 

If the issue persists, it’d be best if you reach out to our Customer Care Team. This way, you’ll be added to the list of the affected users to receive updates and learn when a solution is available.

 

Here’s how:

 

  1. Go to the Help (?) icon.
  2. Select Contact Us
  3. Enter your concerns, then click Continue.

 

 

See this article to learn how to connect your bank account using web browser, iOS devices, or android ones: Connect bank and credit card accounts to QuickBooks Self-Employed.

 

Once everything is settled, you can categorize the transactions downloaded or manually entered. For the detailed process, check out this reference: Categorize transactions in QuickBooks Self-Employed.

 

If you require additional assistance with handling your transactions in QuickBooks, drop some comments below. I'm always ready to lend you my hand. Stay safe.