Solved

The update button on the banking tab is grayed out and says "updating"... for a few days.

Forum|Forum|6 years ago
June 10, 2020
4 replies
0 views

What can I do?

QuickBooks Online

Best answer by ShiellaGraceA

Let's check if it has something to do with your browser. Let's access your account via a private browser. Let me walk you through how.

Press CTRL+SHIFT+N for Chrome.
For Mozilla Firefox and Internet Explorer, press and hold CTRL+SHIFT+P.

After that, go back to your banking page and see if you are now able to update your bank account. If it's working fine, you can clear the cache of your regular browser. QuickBooks apps collects cache files that help save you time while browsing. Sometimes, these files can become outdated and corrupted, causing issues like the one with your update button.

If you're still getting the same results, please contact our Customer Care Support so we can investigate further. You can use this link to reach out: Contact the QuickBooks Online Customer Support team.

We also have a guide about banking and bank feeds that you might find helpful. It contains bank-related articles and steps for banking issues.

Please don't hesitate to come back to this thread anytime if you have questions. I'll be on the look out for your reply. Thanks for posting and have an awesome day ahead.

S

ShiellaGraceAAnswer

Hi @Shelly11_2,

Let's check if it has something to do with your browser. Let's access your account via a private browser. Let me walk you through how.

Press CTRL+SHIFT+N for Chrome.
For Mozilla Firefox and Internet Explorer, press and hold CTRL+SHIFT+P.

After that, go back to your banking page and see if you are now able to update your bank account. If it's working fine, you can clear the cache of your regular browser. QuickBooks apps collects cache files that help save you time while browsing. Sometimes, these files can become outdated and corrupted, causing issues like the one with your update button.

If you're still getting the same results, please contact our Customer Care Support so we can investigate further. You can use this link to reach out: Contact the QuickBooks Online Customer Support team.

We also have a guide about banking and bank feeds that you might find helpful. It contains bank-related articles and steps for banking issues.

Please don't hesitate to come back to this thread anytime if you have questions. I'll be on the look out for your reply. Thanks for posting and have an awesome day ahead.

Shelly11_2Author

Thank you, ShiellaGraceA. This solved the problem. It seems as though I am needing to do this work around more often in the last year or so. What has changed and is it something I can fix?

Ashley H

Thanks for the response, @Shelly11_2.

I'm happy to hear that this solved the problem with updating your Online Bank Feed. The best way to handle this type of situation is to clear the history of the browser you're using. Like any other website, QuickBooks Online collects cache files and cookies to save you time when loading repetitive data and images. These files can become outdated, resulting in issues like the one you're having with updating your bank. I recommend clearing the cache and cookies from time to time to free up space in your browser and always have the freshest data.

Please don't hesitate and reach back out to us if you need anything else. We're always happy to help. Have a beautiful day!

K

Karen526

Can't find update button in banking

K

Karen526

connected bank cc account to QB however the transactions are not downloaded automatically.

Please help to download instead of by manual.

K

Karen526

I still do not have any solution to find update button.

Adrian_A

Hi Karen526,

Before doing any troubleshooting steps, can you tell me the name of your financial institution? So, I can check on my end for any related open investigation.

Also, have you tried the steps shared by ShiellaGraceA? I suggest giving it a try.

If the same thing happens, I recommend reaching out to our Phone Support team. We have agents there that can do a screen-share with you and verify the issue further. They can also create an investigation with regard to this issue.

Here's how you can contact us:

Go to the Help icon and then select Contact Us.
Enter a brief description of your concern in the dialogue box.
Click Let's Talk.
Select Get a callback.

I'm just around the corner if you need help. Keep safe!

K

Karen526

Offline, Inc

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