Skip to main content
Q
Qwick1
November 9, 2022
Question

transaction re occurring on my reconcile page that have been previously reconciled

  • November 9, 2022
  • 1 reply
  • 0 views

Hi there, hoping someone can help me with this.  Cannot figure it out.

 

Previously my bank was connected and discovered duplicate transactions. I am now manually doing all transactions which is working out much better. However, I have reconciled each month to a 0.00 balance and no transactions left when I am finished. Now I go in to reconcile the current month and there are several transactions back from previous months ( july aug sept ) which had been cleared. Why is this happening and mostly, how do I go about fixing this and being sure it doesn't keep happening.  Also, I am new to the online and wasn't quite grasping the " green box " and matching.

 

Thank you for any help. Im hoping I am not the only one who is coming across this issue.

 

Thanks!

1 reply

E
EPDNewUser
November 9, 2022

you are not.  we just migrated to OB Online in October and i am having same issue.

C
ChristieAnn 11
November 9, 2022

Hi there, Qwick1 and EPDNewUser.

 

Thank you for visiting the QuickBooks Community. Let me discuss how transactions in QuickBooks work. Then, ensure that you can reconcile your entries smoothly and manage them accurately.

 

When you connect your accounts or manually import transactions to QuickBooks, they'll show on the For review tab. Then, all you have to do is approve the entries by matching or adding them to avoid duplicates. Also, please know that the QBO will automatically detect any match transactions already entered into the program. Then, they'll appear as cleared ones on the Bank register page. However, these transactions will still appear on the reconciliation page if they are included in the period that you're reconciling.

 

On the other hand, one of the possible reasons why reconciled entries still appear in the reconciliation section is that the transactions are unreconciled by a user. To verify this, I recommend visiting the Audit log page and you'll see the list of the company's movements, the adjustments made, and who made them.

 

  1. Go to the Gear icon ⚙ and select Audit Log.
  2. Choose Filter.
  3. Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
  4. Click Apply.

 

Then, the audit log shows 150 records at a time. For most transactions or events, click View in the History column to open the audit history. This tells you who made the change and what they did.

 

Once you verified that the transactions have been unreconciled, you can manually reconcile them on the Register page. Please follow the steps below.

 

  1. Click on Accounting on the left pane and choose Chart of Accounts.
  2. Look for your bank account and click on View register under Action.
  3. Locate each entry and manually mark the checkmark column to R.
  4. Click Save.

 

However, if you verified that no one made updates, it could be the several transactions you've seen are duplicates. With this, you can remove them on the same page mentioned above and make sure to choose Delete and Yes to confirm.

 

Lastly, you may refer to this article to view various guidelines on how to fix any reconciliation issues that you might encounter: Learn the reconcile workflow in QuickBooks.

 

Keep me posted if you have other concerns with bank reconciliation or anything about your bank transactions in QuickBooks. I'm always here to extend help, Qwick1. Have a great day!

Terms & ConditionsAccessibility statement