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galiw
May 23, 2024
Question

Transactions Are Not Downloaded on Bank Feeds Center

  • May 23, 2024
  • 1 reply
  • 0 views

Hello,

 

I have been facing an issue with downloading transactions for our American Express credit card on the bank feeds center using Quickbooks Enterprise. For years I was able to go in my bank feeds, hit the "refresh account" and all the American Express transactions added since my last refresh would be added to the transactions list. That is still the case for my other account on my bank feeds center with Wells Fargo bank, no issues there. The issue started for me whenever American Express had to be transitioned to American Express QBDT which I believe was on 3/31/2023. What would happen is I add my account like I normally do and set it up, the transactions will then load. I would be able to refresh a few more times and transactions are loaded until it stops working at some point after a few more refreshes. I hit refresh and no transactions are downloaded. I have been having this issue for a while now and tried reaching out to Quickbooks help desk several times without a meaningful solution. I also tried to contact American Express with no help. What is a simple refresh that takes 30 seconds with Wells Fargo bank feed, could turn into an almost a whole day of work when I need to deactivate and reactivate my American Express account based on the Quickbooks Help Desk recommendation. I am in desperate need of a solution, and was hoping someone in the community could help. Thanks in advance.

 

 

1 reply

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Erika_K
May 23, 2024

I appreciate the dedication you've shown in attempting to resolve this problem, galiw. I'm here to provide the troubleshooting procedures  to ensure you can download your bank transactions from American Express. 

 

We can utilize the Verify/Rebuild tool to scan for data inconsistencies and automatically resolve them, enabling the QuickBooks system to refresh the data seamlessly. Before initiating this process, ensure you're running the latest version of QuickBooks, as this will provide access to the most recent features and products. 

 

Then, we use the verify tool to find the issue. I'll show you how: 

 

  1. Click the Window tab, then select Close All.

  2. Go to the File menu, and then hit Utilities.
  3. Choose Verify Data.

    If you see:
  • QuickBooks detected no problems with your data: The data is clean.
  • An error message: We can search for it on our QuickBooks Desktop support site on how to fix it.
  • Your data has lost integrity: Data damage is detected. Rebuild your data to fix it. 

 

After that, rebuild your company file data to fix any issues. If the same thing occurs, use the QuickBooks Desktop Tool Hub to resolve common QuickBooks Desktop issues. 

 

If you encounter any issues or have concerns about the Bank Feeds feature in QuickBooks, please share them in the comments section below,  galiw. Don't hesitate to keep me informed about the progress of this matter. Take care and stay safe always! 

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galiwAuthor
May 28, 2024

Hi Erika,

Thank you for your response! I was able to run data verification as well as a rebuild of the company file data. There was some issues that needed to be fixed, and I was able to get rebuilt with 0 issues found. However, that still did not help with the bank feeds issue I have, specifically with American Express QBDT. I have attached a document with screenshots of the issue I'm still getting. Please let me know if there's anything you can think of that might help.

 

Thank you!

M
Maybelle_S
May 28, 2024

I appreciate you informing us about the issues with AMEX online transactions, galiw. Let me provide troubleshooting solutions to help rectify any errors with your online bank feeds.

 

Bank Feed issues in QuickBooks Desktop (QBDT) typically stem from your bank's server or system. Here are some common causes:

 

  • You have pending alerts on your online bank account that you need to acknowledge.
  • Your bank changed its service offering to Web or Direct Connect.
  • You have an inactive bank account in QuickBooks that has online banking.
  • Your bank isn’t updated in the QuickBooks Financial Institutions Directory (FiDir).
  • There might be a problem with their servers.

 

With this, I recommend securing a backup copy of your company file and matching any pending downloaded transactions. Then, you can download bank feed transactions in a test company file to verify your bank's servers.

 

Here's how:

 

  1. Open QuickBooks Desktop.
  2. Go to the File menu, then select New Company.
  3. Select Express Start or Start Setup.
  4. Set up Bank Feeds for the affected account.
  5. Download your transactions.

 

If you see the error, there could be a problem with your financial institution. I recommend checking this article for more detailed steps: Fix OL and OLSU Bank Feeds errors. It includes information on how to fix common banking issues in QuickBooks bank feeds.

 

Moreover, you can check this guide to help you review and categorize banking entries in your account: Add and match Bank Feed transactions. Once ready, you can start reconciling them to ensure your accounts match your bank and credit card statements.

 

I look forward to any queries you may have when managing bank transactions in your account. Just leave a reply below so I can get you covered. Take care.

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