Transactions did not come through from my bank

Hi there, pam107.

Thank you for visiting the QuickBooks Community. I'll be sharing troubleshooting steps to ensure you'll be able to view your transactions accurately within the QuickBooks Online system. Beforehand, may I know which bank you're using or having trouble with? I appreciate any further details so I can provide exact instructions on how to fix the issue.

If you're referring to the downloaded transactions that you're unable to view on the Banking page, I recommend clicking the Update button. It refreshes the connections between the bank's website and QuickBooks. If you get the same result, you can open this article and start following the additional solutions found on the page: What to do if you can’t find downloaded transactions in QuickBooks Online.

If you mean entries are not showing in the Profit and Loss report but appear in the bank register, you'll have to make sure that you choose the correct date range. This way, you're able to pull up the right data with specific information associated with it.

If the issue continues to occur, I recommend logging in to your QuickBooks account using a private browser. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.

Use these keyboard shortcuts based on the browser you're using: 

• For Firefox or Microsoft Edge, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

If it works in incognito, you need to clear the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online. If the steps above didn't work, use another supported browser as an alternative.

Lastly, you may refer to each article below to see details on how you can customize reports and focus on the details that you want to run. Then, on how you can reconcile your accounts so they always match your bank and credit card statements.

• Customize reports in QuickBooks Online.
• Reconcile an account in QuickBooks Online.

Don't hesitate to post again if you have additional queries about connecting or updating your bank in QuickBooks Online. Also in manging your reports. I'm always here to help.