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transactions not downloading
May 5, 2022
Question

Transactions will not download in Quickbooks - No Error

  • May 5, 2022
  • 2 replies
  • 0 views

Hello,

 

The transactions for Chase and other accounts were once being downloaded, now nothing.  

 

1) I have reconnected

2) Hit Update

3) Used a Diff Browser (several)

4) Disconnected & Reconnected

 

and still nothing.  What is the actual solution to get transactions into QB.  This has become more time-consuming that it use to be.  #Help

2 replies

C
ChristineJoieR
May 6, 2022

Hi there,

 

I recognize the significance of this topic. I'm here to put you in the right direction in resolving this issue in QuickBooks Online.


I recommend contacting our support team to assist you with downloading transactions. They're the ones who have access to your account and see it through a screen sharing.

 

Here's how:

 

1. Sign in to your QuickBooks Online company.
2. Going to Help (?).
3. Select Contact Us.
4. Enter your concern, for example: unable to download transaction, then select Let's talk.
5. Choose a way to connect with us: Start a chat, Get a callback, and Ask the Community.


Feel free to visit this article for a guide: Categorize and match online bank transactions in QuickBooks Online.

 

Additionally, once you're ready can now proceed with reconciling your account. Check out this article for outlined instructions: Reconciling account in QuickBooks Online.

 

If you require assistance with your QuickBooks account, please let me know and I can offer you with some information. I'll see you around.

Fiat Lux - ASIA
Fiat Lux - ASIA
May 6, 2022

@transactions not downloading 

Utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

https://www.moneythumb.com/?ref=110

 

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