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barry21
August 24, 2021
Question

Transfer not going to bank account

  • August 24, 2021
  • 2 replies
  • 0 views

I initiated a transfer from my Quickbooks cash & Envelope account 3 weeks ago and it shows the transfer going through in the QB cash account and in the account I sent the cash to. The problem is it never showed up in the account according to my bank. So where is it and how do I make the transfer happen?

2 replies

T
TirzahC
August 24, 2021

I’m glad that you bring this concern to our attention. I want to help you so you can able to see your funds from the QuickBooks Cash account, barry21.

 

On average, it takes between 2-5 business days to move money out of your QuickBooks Cash account. The speed depends on how fast your external bank processes the transfer. Since it is not showing up to your bank, I recommend contacting our Support Team to double-check using their support tools. They can securely access your account for further investigation and able to provide you a fix. The following links below are ways to connect with them: Contact Payments Support.

 

I’ve also attached some resources for more information about QuickBooks Cash account and envelopes:

If you have any other questions about the QuickBooks Cash account, please let me know by adding a comment below. I'm more than happy to provide additional assistance. Have a good one!

B
barry21Author
August 26, 2021

I just spent over 1.5 hours in 4 different chat sessions and they keep referring me to a different department. The last person sent me back to the first place I started.

 

I just need to find out why the transfer didn't go through and how to fix it.

 

Please direct me to the correct department.

 

Thanks.

M
Mark_R
August 26, 2021

We don't want you to feel this inconvenience, @barry21.

 

I want to make sure your issue with transferring money from QuickBooks Cash account to your bank gets checked. I'd like to redirect you to the best support group available to get this addressed right away.

 

Considering it has been three weeks since your money didn't transfer to your bank account, I encourage contacting our QuickBooks Payments Team again. I understand that you've already contacted them before, but they're the best support group who can review the transfer.

 

To reach them, you can use this link. You can also check out this article for another way of reaching out to our QuickBooks Payments team and its support hours: Contact Payments or Point of Sale Support.

 

You might also want to learn more about QuickBooks Cash accounts and the Cash Flow menu. This helps you get all the details for everything in the Cash Flow menu, including the QuickBooks Cash account and envelopes.

 

It’s nice to work with you. Feel free to leave a comment below if you need further assistance managing your QuickBooks Cash account.

J
JustinDaveC
August 26, 2024

I recognize the importance of transferring your funds from the QuickBooks Cash account to your bank, ScottFalkner. Let me give you an insight as to why your funds are not appearing in your bank account.

 

In Quickbooks Cash account, it typically takes around 3 business days to transfer money out of your account. The transfer speed depends on how quickly your external bank processes the transaction.

 

If the said transfer isn't showing up in your bank account, I recommend reaching out to our Support Team to verify the status using their support tools. They can securely access your account for further investigation and provide a solution. You can connect with them using the following link: Contact Payments Support.

 

Moreover, refer to this article to learn more about QuickBooks Cash accounts and the Cash Flow menu: QuickBooks Cash flow FAQ.

 

Should you require further assistance with cash account-related concerns, please don't hesitate to reply. The Community is always willing to lend a hand.

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