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fred2
January 27, 2022
Question

trouble reconciling - payment

  • January 27, 2022
  • 1 reply
  • 0 views

my current pickle: Reconciliation Discrepancy

I have a Transfer: $645.23 from CHECKING to CREDIT CARD

It was reconciled in my CHECKING account as -$645.23

It was reconciled in my CREDIT CARD account as +$645.23

It is the same Transfer ID... and the amount is +645.23. 

It is showing a Discrepancy in my CREDIT CARD reconciliation of -645.23 

It will not allow me to Unreconcile.

I have several such issues, all credit card payments, throwing off the reconciliation of my CREDIT CARD.

I have tried to make edits to right it, but have caused more issues.

appreciate any help!

 

 

 

1 reply

JenoP
JenoP
January 27, 2022

Thanks for sharing all the details about the reconciliation discrepancy, fred2.

 

Can you also tell us what happens when you tried to unreconcile? Is there an error message? 

 

In the meantime, I'll be sharing some steps to check if this is caused by a browser issue. Here's how:

 

1. Use an incognito/private browsing session or a completely switch to a different browser. You can use these keyboard shortcuts on how to open an incognito session: 

 

  • Ctrl + Shift + N  for Google Chrome
  • Ctrl + Shift + P for Firefox
  • Control + Option +P if you're using Safari
  • Ctrl + Shift + P for Microsoft Edge 

 

2. Go back to your account and proceed to the reconciliation window. Then, check if you can no longer see discrepancy.

3. If you can no longer see it, follow the steps in this article to delete your browsing history: Clear Cache And Cookies To Fix Issues When Using QuickBooks Online. 

 

 

Let me also share these articles for additional references:

 

 

I'd be happy to help if you need anything else. Just reply to me or post more questions and we'll take care of them. 

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