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K
krq80
November 1, 2024
Question

Trouble reconnecting my Home Depot Commercial Card

  • November 1, 2024
  • 1 reply
  • 0 views

My Home Depot card needs to be reconnected due to a password change but the system is telling me invalid credentials and to try logging into the bank website to ensure it is valid. I did that and I am able to log in to the Citibank retail commercial site fine. What else can I do to reconnect the account? I changed the password yesterday 10/31/24 and waited until today to try logging in to give the system time to update. 

1 reply

R
rvrfrf
November 1, 2024

Thanks for getting in touch with the Community, krq80. I appreciater your detailed information on what you've tried so far.

 

Since you've already updated the password on the bank's side, and with Intuit, but you're still seeing a message advising your account credentials are incorrect, I'd initially recommend troubleshooting the browser you're using. Also be sure to confirm you meet each of our system requirements.

 

If you continue encountering the message after troubleshooting, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

 

They can be reached while you're signed in.

 

Here's how:

 

  1. Use the Help (?) icon.
  2. Click Contact Us.
  3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
  4. Select Start messaging or Get a call.

 

Be sure to review their support hours so you'll know when agents are available.

 

If there's any additional questions, I'm just a post away. Have a great Friday!

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