Trying to get a deposit released

I know how crucial it is to get this deposit to be released, dean-irwin-cymed.

From time to time, we will review customer payments and deposits to protect everyone involved in the payment process. When something unexpected happens in your transaction, a hold may be placed on the funds. 

When this happens, you'll normally receive an email with the steps to fix the issues. Usually, our Risk Management Team will ask for more information to complete the review. After you provide them, the process is usually completed within 2 business days.

Since the deposit is still not released, I'd recommend contacting our QB Payments Support Team. This way, we'll be able to check the current status of your transaction and case. You may use this link to get our contact number or direct chat with our representative: Contact Payments.

To know more about why your funds are on hold and learn how to check when QuickBooks deposits customer payments into your bank account, you can read these articles:

• Why are my funds on hold?
• Find out when QuickBooks Payments deposits payments

This thread is still open if you have other concerns with your payments or any other QuickBooks-related questions. I'm all ears and ready to help you out.