Skip to main content
M
mtstl
February 2, 2023
Question

Unable to link bank account

  • February 2, 2023
  • 1 reply
  • 0 views

For more than a month we have been unable to link a bank account. Our support ticket has gone nowhere, so I'm posting in case the community can chime in thoughts.

 

We have created a new credit card account for Amex. There is no card for the Amex account on the Banking page. The Amex account is not listed in the dropdown of accounts over the cards. When we click reorder accounts, we can see the Amex account listed, and even if we reorder it it still does not show up as a card, so we cannot link it.

 

We have tried creating other banking accounts and they also do not show up.

 

Intuit says they know they have an issue, but there's been zero communication from support as to when it will be fixed, no one knows the status of our request, and no one can tell us when it will be fixed.

 

Considering this is a basic feature of any QBO subscription, when can we expect banking feeds to be fixed so we can synchronize our Amex and any other bank account we have?

 

Does anyone know how to get a bank account card to show up in another way?

1 reply

Bryan_M
Bryan_M
February 2, 2023

Hi there, @mtstl.

 

Thank you for being a valued QuickBooks customer and for letting us know about the issue you've been experiencing with connecting your AMEX account to QBO.

 

Know that the unexpected error has been raised to our engineering team. Currently, we don't have the exact time frame of when this will be resolved.

 

Rest assured, once updates are available you'll receive an email about it. You may also consider contacting the support team again for updates about the investigation.
 

While the team is working towards a resolution, please know that the following can be used as a workaround to the issue you're currently experiencing.

 

  1. Create transactions manually via + new
    or
  2.  Upload via CSV - Manually upload transactions into QuickBooks Online.

 

Below are articles you can read that might be useful to you in the future: 

 

 

If you have additional questions about banking errors, never hesitate to route back yourself here. I'll be happy to lend a hand. Keep safe and have a good one!

M
mtstlAuthor
February 2, 2023

OK so Intuit knows that the product is not functioning as advertised. As the banking services are non-functional, or arguably at least degraded, then to whom do we request a reduction and refund for a portion of our subscription fees?

 

We're paying our bill each month, and Intuit isn't delivering what it promises to.

 

 

 

    Adrian_A
    Adrian_A
    February 2, 2023

    I appreciate you for getting back to us, mtsl.

     

    When it comes to a refund, I'd suggest reaching out to our Phone Support team. They're the best support that can discuss with you if and how you can avail of a refund.

     

    Here's how to contact us:

     

    1. Click the ? Help icon.
    2. Under the Assistant tab, enter Talk to a human.
    3. Select No.
    4. You can choose how you'll want to contact us.

     

    Feel free to pin these articles as your references in categorizing transactions:

     

     

    We appreciate your patience while we're working to resolve this issue the soonest.

    Terms & ConditionsAccessibility statement