Most of the time, you only need to clear your browser's cache. But if you keep having the same problem even after doing that, you can clear Intuit-specific cookies. This helps refresh website preferences that might be causing problems when you use QuickBooks.
Note: It’s important to only clear Intuit-specific cookies.
Here's how to do it using Google Chrome:
Go to the Menu: button.
Select Settings.
Choose Site settings.
Click Cookies and site data under Content.
Select See all cookies and site data.
Type “intuit” in the search bar to find Intuit cookies.
Click Remove.
Restart Google Chrome for the changes to take effect.
Also, feel free to visit our Help articles page to find updated answers for your other QuickBooks concern.