Unable to update banking transactions

Thanks for posting here, k-vick.

It's best to check the bank's website and see if they are having a system issue. That will cause connections errors and will prevent the transactions from downloading. 

Also, if you already clicked the Update button on the Banking page but the same thing happens, you'll want to reach out to our Customer Support Team. They can further investigate and see the root cause of this behavior.

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter "Banking"
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose either Chat or Callback.

In the meantime, you'll want to manually import the transactions. All you need is a file from your bank that we can import to QuickBooks Online. Please check these links for the detailed steps:

• Manually upload transactions into QuickBooks Online
• What to do if you get a bank error or can't download transactions in QuickBooks Online

Post again here if you have additional questions. Take care!