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Renee1965
December 5, 2024
Question

undeposited funds payments to deposit reversal

  • December 5, 2024
  • 1 reply
  • 0 views

Good Morning~

 

I am a user of Enterprise desktop.  When receiving a payment I inadvertently transferred the payment to the deferred funds area before it was complete (I have a list of invoices for this payment)  and want to revert it out of there and make the correct payment.  

 

Thank you!

1 reply

J
JanbonN
December 5, 2024

Thank you for providing the steps you've taken, Renee1965. I'd gladly help you correct the payment and post it to the proper account.

 

You can access the customer's profile and edit the payment by choosing the correct posting account. Before doing so, let's first change the settings to be able to change the posting account.

 

Here's how:

 

  1. Go to Edit and select Preferences.
  2. Choose Payments and click the Company Preferences tab.
  3. Untick the Use Undeposited Funds as a default deposit to account box and click OK to save the changes.
  4. Doing these steps will make the DEPOSIT TO dropdown appear (Number 3 steps in the set of steps below).

 

Let's now change the posting account:

 

  1. Go to Customers and select Customer Center.
  2. Choose the customer and open the Payment transaction.
  3. In the DEPOSIT TO dropdown, select Undeposited Funds.
  4. Make the necessary changes and click Save & Close.

 

After these adjustments, you can create a bank deposit to transfer the funds to the appropriate bank account.

 

Additionally, you can create customer statements to show them summaries of their invoices, payments, credits, and balances.

 

If you encounter any more issues or require additional guidance through this process, please don't hesitate to return to this thread. We're committed to supporting you every step of the way, Renee1965.

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