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Hellbelle
October 6, 2022
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Unmatched customer payment in left in banking as invoices showing as payment already made! HELP?

  • October 6, 2022
  • 1 reply
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Ill try explain myself the best I can ..................... (sorry in advance!)

 

I have an amount showing in banking that cannot be matched with a customers invoices, as the invoices are showing as being already matched when I look on their sales account.

 

When I try going through matched payments in banking in order to UNDO, the payment matched to those invoices is not showing.

 

I dont just want to add this payment still showing in my Banking, as surely that would show me being paid twice?

 

Any help would be hugely appreciated indeed! 🙏🏼

Best answer by MorganB

Hi there, Hellbelle.

 

Thank you for joining us and for bringing your question forward here in the Community. I'd be glad to lend a hand with the transactions in question in QuickBooks Online.

 

Since I can't say for sure if the amounts showing on the banking side are true duplicates or do in fact need to be added to the register, I recommend grabbing your bank statement and double checking each transaction in QuickBooks matches those in the bank. If all of your transactions in the QuickBooks register match your statement then you can exclude any others in the banking section that don't belong.

 

The following article outlines the steps to reconcile your account to make this process easier: Reconcile an account in QuickBooks Online

 

I also recommend speaking with your accountant to double check the transactions. If you don't currently have an accountant you can find one in your area with a quick search on the ProAdvisor site.

 

Please feel free to reach back out here if you have any other questions. I'll be here to help!

1 reply

MorganB
MorganBAnswer
October 6, 2022

Hi there, Hellbelle.

 

Thank you for joining us and for bringing your question forward here in the Community. I'd be glad to lend a hand with the transactions in question in QuickBooks Online.

 

Since I can't say for sure if the amounts showing on the banking side are true duplicates or do in fact need to be added to the register, I recommend grabbing your bank statement and double checking each transaction in QuickBooks matches those in the bank. If all of your transactions in the QuickBooks register match your statement then you can exclude any others in the banking section that don't belong.

 

The following article outlines the steps to reconcile your account to make this process easier: Reconcile an account in QuickBooks Online

 

I also recommend speaking with your accountant to double check the transactions. If you don't currently have an accountant you can find one in your area with a quick search on the ProAdvisor site.

 

Please feel free to reach back out here if you have any other questions. I'll be here to help!

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