Welcome to the Community, @AnointedQuest. I'd be happy to help you get this sorted out as soon as possible.
Before we resolve your concern, may I ask if you're trying to connect your bank account to QuickBooks Online (QBO) or trying to transfer funds from QBO to your Bank account? Any additional information would greatly help me provide a more suitable solution to this resolve.
Don't hesitate to get back to about this. I'll be here, and I'll keep an eye on your response. Take care, and have a great weekend, @AnointedQuest!