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travelqueen
September 13, 2020
Solved

Using QB Online, Getting "Sorry, an unexpected error has occurred. Please try again." on Bank Categorized tab

  • September 13, 2020
  • 1 reply
  • 0 views

After my accountant unreconciled my credit card bank account, I went to the Categorized tab to Undo the transactions.  All was going well, until I decided to Undo transactions on page 2 vs in sequential order.

 

Below is an example of the error I now receive when I go to the Categorized tab.  Even if I Undo line by line, they temporarily move to the For Review tab.  When I refresh the bank page, the transactions automatically go back to the Categorized tab.

 

This issue exists on both the QB Online and QB Accountant Online versions.

 

So far, I've taken the following actions:

  1. Disconnected the CC bank
  2. Went into the Registry and deleted all transactions from 2019 and 2020
  3. Reconnected CC bank and reloaded all transactions from 2019 and 2020
  4. In Registry, I've manually removed the 'C' marker on all transactions
  5. I've logged in on 2 different browsers (Safari and Chrome)
  6. Cleared History and Cache

I thought disconnecting and reconnecting would reset the account, but it has not.  

 

Is there a timeout period before I'm able to work on this account?  It seems that this account is not syncing properly anymore?  Could this be a Chart of Accounts issue?

 

 

Thanks for anyone who attempts to provide support.  This is my primary account and holding me up.

Best answer by JessT

Hi travelqueen,

 

I appreciate that you took the approach to troubleshoot the error on your own. You've pointed out the things we suggest to clients to fix this type of error. That being said, I recommend contacting our Support team to check this further. They can start with a screen-sharing session to find more details on the issue. Check out their schedule here.

 

If you have other questions at the moment, please don't hesitate to go back to this thread. We'll be happy to answer them.

1 reply

JessT
JessTAnswer
September 13, 2020

Hi travelqueen,

 

I appreciate that you took the approach to troubleshoot the error on your own. You've pointed out the things we suggest to clients to fix this type of error. That being said, I recommend contacting our Support team to check this further. They can start with a screen-sharing session to find more details on the issue. Check out their schedule here.

 

If you have other questions at the moment, please don't hesitate to go back to this thread. We'll be happy to answer them.

    T
    travelqueenAuthor
    September 13, 2020

    Thank you very much JessT.  I had a feeling that would be the next step.  I appreciate you taking the time to respond and providing the link to their schedule.

      G
      GlinetteC
      September 13, 2020

      Thanks for getting back to us, travelqueen.

       

      You are very welcome. Please note that our goal here in the Community is to help you save time while doing tasks in QBO. If you have any other QuickBooks related concerns, you can post them anytime here.

       

      Wishing you and your business a continued success. Keep safe!

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