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ssimolts
December 2, 2022
Question

Vendor payments - wrong bank account

  • December 2, 2022
  • 1 reply
  • 0 views

I do bookkeeping for several clients.  I paid a client's vendor invoice by clicking the pay now button. The money came out of another client's bank account, which is a completely different bank. Has this happened to anyone else?  Quickbooks cannot tell me how this happened.  I'm very frustrated as I have talked with several specialists with no resolve or even an incident report which I have asked for several times.

1 reply

JessT
JessT
December 2, 2022

Hi ssimolts,

 

I understand how you feel about the support you're getting with the bank account issue. I'd feel the same way if I'd be in your situation.

 

Have you tried checking the Bill Pay account of your client in QBO? Make sure it has the right bank details. They can add the right bank account if it's incorrect.

 

  1. Sign in to your QuickBooks Online account.
  2. Go to Settings ⚙, then select Account and settings.
  3. Select Bill Pay.
  4. Select Bank Accounts.

 

I also understand that you've been working with our agents. Please don't get me wrong, but I'm going to let you contact them again to check this further.

 

Let me know if you have other questions in mind. Take care and have a good one!

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