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elyashiv-cpa-gma
Jun 21, 2024 10:59 AM UTC
Question

Venmo Bank imports transactions to Banks Feed in QuickBooks Online, but does not reflect the Balance. Also, transactions important do not show net amount, rather gross

Already disconnected/Removed Venmo Bank from Banks Feed and reconnected it, but does not seem to do any good.

2 replies

SIAB
Jun 21, 2024 11:01 AM UTC

Try opening your QBO account on any private/incognito browser.

GlinetteC
Jun 21, 2024 12:31 PM UTC

I appreciate the initial steps you've taken, Elyas. 

 

I'm here to provide additional troubleshooting steps to help resolve the Venmo imports transaction issue.

 

You can change to the Accountant view by going to the Gear icon and clicking Switch from Business view to Accountant view.

 

If the problem continues, I agree with @SIAB's suggestion to access your QuickBooks Online account through an incognito or private browser. Excessive cache and other browser-related problems might occasionally cause QuickBooks Online (QBO) to perform improperly or display erroneous information.

 

Please use these keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • MS Edge and Firefox: Ctrl + Shift + P

 

If it works, you can go back to your regular browser and clear its cache.

Alternatively, you can use a different browser to access your account. QBO is compatible with Microsoft Edge, Mozilla Firefox, Google Chrome, and Safari.

 

Check out the following articles for further information on managing bank transactions in QuickBooks Online:

 

 

If you have any further queries, please do not hesitate to share them in the community. We're here 24/7.

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